topic Re: Getting full annual payments for years 2018,2019, and 2020?? in Get Support

Getting full annual payments for years 2018,2019, and 2020??

AKOTTAWA — Thu, 06 Jan 2022 08:31:46 GMT

The site only lets me go back 6 months.

Is it possible to get my statements of all payments made for 2018,2019 and 2020?

Thank you

Re: Getting full annual payments for years 2018,2019, and 2020??

Anonymous — Mon, 11 Oct 2021 18:15:08 GMT

you will need to request invoice from Customer Support Agent by CS_Agent ,and Explain your issue to they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
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Good Luck...

Re: Getting full annual payments for years 2018,2019, and 2020??

softech — Mon, 11 Oct 2021 18:32:42 GMT

@AKOTTAWA if you need proper statement, you will have to open a ticket with PM and request them to send it to you. They will provide PDF statement and will probably take around 3 - 4 weeks.

Here is some more information provided by @AE_Collector

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Request-a-Receipt-for-your-Account-Charges-from-Public-Mobile/td-p/484048

Re: Getting full annual payments for years 2018,2019, and 2020??

Triguy — Mon, 11 Oct 2021 19:14:05 GMT

Here’s when and how to contact our Customer Support Agents:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Getting full annual payments for years 2018,2019, and 2020??

Yummy — Mon, 11 Oct 2021 23:03:47 GMT

I only hope you will be successful getting annual statements since 2018 if PM keeps their records straight and in order. And I bet it will take some time to receive it...

Can you use your credit card statements as 'proof of purchase'?