topic how do I enter PUK? in Get Support

how do I enter PUK?

mto — Thu, 06 Jan 2022 08:31:39 GMT

My SIM card is locked after I failed three times to enter my PIN.

On the screen it says "enter PUK"

How do I do that?

Re: how do I enter PUK?

hTideGnow — Tue, 14 Sep 2021 21:55:20 GMT

@mto wrote:
My SIM card is locked after I failed three times to enter my PIN.
On the screen it says "enter PUK"
How do I do that?

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorized use of a SIM card. PM's CS Agent can give you this type of code , you can open a PIN related ticket via this direct link:

https://urlshortner.tiia.ai/Oyn1L6

or Public Mobile's CS Agent can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: how do I enter PUK?

Triguy — Tue, 14 Sep 2021 21:57:03 GMT

Here is an explanation by one if the Oracles, Luddite.

SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
Once the PUK is recovered and validated, you will be asked to choose a new PIN.
Only Public Mobile's CSA can give you this type of code, which the device manufacturer cannot. Public Mobile's CSA can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

Re: how do I enter PUK?

computergeek541 — Wed, 15 Sep 2021 04:16:11 GMT

@mto wrote:
My SIM card is locked after I failed three times to enter my PIN.
On the screen it says "enter PUK"
How do I do that?

Unless you have changed it, the PIN for your SIM card is 1234. However, that code won't do you any good until the CSA gives you the PUK.

Re: how do I enter PUK?

Anonymous — Tue, 14 Sep 2021 22:24:49 GMT

@mto

Where To Find Your PUK

A Personal Unlocking Key, or PUK code, allows you to reset your SIM card’s PIN number, after you’ve entered an incorrect PIN three times. To get your PUK code, please start a conversation with our virtual assistant, SIMon, to submit a ticket to the Customer Support Agents by clicking here link..