topic Re: Payment Voucher in Get Support

Payment Voucher

Vanessadstout — Thu, 06 Jan 2022 08:31:15 GMT

I am trying to pay for plan with my payment voucher and I think I put in the PIN in wrong too many times.

It won't let me add any money to my account just says to contact community support"....HELP!! 😞

Re: Payment Voucher

hairbag1 — Sat, 09 Oct 2021 23:02:28 GMT

@Vanessadstout wrote:
I am trying to pay for plan with my payment voucher and I think I put in the PIN in wrong too many times.
It won't let me add any money to my account just says to contact community support"....HELP!! 😞

Try using a different web browser, clear your cache files and use in cognito mode.

Some of the retail sold voucher aren't "activated" until several hours after the sale.

edit...Shell Gas station voucher work right away, as do London Drug vouchers.

Re: Payment Voucher

dabr — Sat, 09 Oct 2021 23:03:20 GMT

@Vanessadstout Are you trying through self serve account? You can try loading your voucher via the 611 service as well.

Re: Payment Voucher

Yummy — Sat, 09 Oct 2021 23:05:20 GMT

Vouchers can be loaded calling 611.

Re: Payment Voucher

keepasa — Sun, 10 Oct 2021 00:55:14 GMT

So how did it go? You can also try with again after clearing the browser history but before that try getting a new IP address by resetting your modem. If still fails, you can try the 611 method.

Good luck

Re: Payment Voucher

Anonymous — Sun, 10 Oct 2021 16:34:32 GMT

@Vanessadstout

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

and they will reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..