topic Re: Phone number doesn't work in Get Support

Phone number doesn't work

Patrickdv — Thu, 06 Jan 2022 08:31:13 GMT

I can call people but not receive calls

When people call me it rings but I don't get it.

When I send SMS it says sent but people cant see it and I cant see what they are sending me

IDK where to get help and ended up here

Re: Phone number doesn't work

hairbag1 — Sat, 09 Oct 2021 22:36:45 GMT

@Patrickdv...is it safe to assume you porting your previous number to Public Mobile ?

Re: Phone number doesn't work

softech — Sat, 09 Oct 2021 22:39:54 GMT

@Patrickdv you just activated and port your number here? if so, you got the text from the old provider and replied within 90 mins? this is a critical step and let us know if you missed this step. we can advise what to do next

Re: Phone number doesn't work

Yummy — Sat, 09 Oct 2021 23:22:25 GMT

It looks like you just become PM customer.

If you ported your number it will take some time for all services to start working. It is not instantaneous as soon as you paid your bill.

And usual 'tip' with new service is to reboot your phone.

Let us know how it goes but be patient. Hope to hear from you tomorrow how it goes and if you need more help.

Re: Phone number doesn't work

Patrickdv — Sun, 10 Oct 2021 00:42:49 GMT

Yes

Re: Phone number doesn't work

Patrickdv — Sun, 10 Oct 2021 00:44:04 GMT

Its been a almost a month (25 days around)

Re: Phone number doesn't work

Patrickdv — Sun, 10 Oct 2021 00:44:46 GMT

I did that almost a month ago

Re: Phone number doesn't work

esjliv — Sun, 10 Oct 2021 02:52:02 GMT

@Patrickdv wrote:
Its been a almost a month (25 days around)

@Patrickdv You have been having issues for this long since activation...sorry to hear that!

What trouble shooting have you tried?

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

*try your SIM into another phone to see if the same things happen

You said when people call you, it rings, but you don't get it? Does it go to a voicemail or does anyone else pick up?

If so, you many need to change your number. You can do this in your Self Serve account under the Change Number feature.

If the phone number does not seem assigned to anyone else, changing the phone number still may help, but you could also as CSA to check your account (if above trouble shooting does not help).

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: Phone number doesn't work

Anonymous — Sun, 10 Oct 2021 16:14:59 GMT

@Patrickdv

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and you can try to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

or can you try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone

This is quick and simple,

and if still not fix it you Have To Submit a Ticket To Contact Customer Support Agent by CS_Agent ,

Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..