topic Re: Can not receive calling in Get Support

Can not receive calling

Annguyen — Tue, 04 Jan 2022 09:42:02 GMT

I am An Nguyen, I activate my public mobile sim. I can call someone, But I can not receive calling from other number. Please let my know how can I do now?

Many thanks

Re: Can not receive calling

softech — Sat, 01 Jan 2022 20:29:41 GMT

@Annguyen did you request porting (phone number transfer from your old provider to PM) ? if so, that is normal until the porting process is completed.

if you have requested porting, you should receive a text from your old provider and you need to reply YES within 90 mins. you got the text yet and you replied? Usually after you reply YES, the porting will completed in around 30 minutes to 2 hours. During this time, reboot your phone every 30 mins for an update

Re: Can not receive calling

Anonymous — Sat, 01 Jan 2022 22:08:25 GMT

@Annguyen

You should get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.

if you stuck with Transferring your old Phone Number, or is not complete processing

Here’s how to contact Customer Support Agent by CS_Agent,

you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link.

please include in your message,
phone number,
which carrier,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

or you can do some troubleshoot

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone,

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

Re: Can not receive calling

esjliv — Sat, 01 Jan 2022 22:44:23 GMT

@Annguyen wrote:
I am An Nguyen, I activate my public mobile sim. I can call someone, But I can not receive calling from other number. Please let my know how can I do now?
Many thanks

@Annguyen

Perform a Reset of your device's Network Settings, with the new SIM inside your device, upon a new activation with a cell provider.

If you just ported your phone number from another cell provider it could take a few hours to complete the port.

Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

If you ported from a landline it could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services.

Incoming calls are usually the last to port over.

If issues porting or transferring a number to Public Mobile, and it has been over the allotted time it usually takes to complete, submit a ticket here for help: https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM7RHEOeep&lang=en&

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection