topic Re: Not receiving texts in time in Get Support

Not receiving texts in time

foxonefoxone — Thu, 06 Jan 2022 08:31:10 GMT

This has been happening recently, I receive calls just fine however , I do not receive texts on time. I have full signal strength most of the time and calls are no problem. However, texts reach me fairly later , especially group texts. Sometimes mine are also not delivered.

Would appreciate help.

Thanks

Re: Not receiving texts in time

Anonymous — Sat, 09 Oct 2021 18:18:45 GMT

@foxonefoxone

if you have an android device go to app and do Clear Cache,

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and you can try to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

for iphone go to Settings > Messages > To turn iMessage on or off,

Turn your data on to send a Picture Messaging in world-wide,

if your data is off and your home internet wifi is on is not going through the Picture or a video Messaging,

you have to do this to is going through you will need to turn your data on to send a Picture or a video Messaging in world-wide,

make sure your Data is on.

or can you try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone

This is quick and simple,

Re: Not receiving texts in time

Triguy — Sat, 09 Oct 2021 18:14:52 GMT

Try rebooting your phone. Also clear your cache.

Were there any updates or changes to the phones around the time the problem was first noticed?

What messaging app are you using on the phone?

Re: Not receiving texts in time

softech — Sat, 09 Oct 2021 18:18:33 GMT

@foxonefoxone how late ? like an hour or more?

also, are you on iPhone or Android?

are your sure this text you got late are true SMS or they are in fact iMessage/RCS??

Re: Not receiving texts in time

walker1 — Sat, 09 Oct 2021 18:20:08 GMT

Wow, that's an awful lot of work to do just to get the text function to work.

Re: Not receiving texts in time

Dunkman — Sat, 09 Oct 2021 18:48:19 GMT

@foxonefoxone

Likely an issue with RCS (for android) or iMessage (for apple). If your data working properly? Is your data turned on all the time? Need either wifi or working data for these messages to be sent on time.

Re: Not receiving texts in time

foxonefoxone — Sat, 09 Oct 2021 19:38:30 GMT

Well more than an hour, more like 12 hours ish.

Its the regular SMS, the Imessage works fine.

Re: Not receiving texts in time

softech — Sat, 09 Oct 2021 19:40:21 GMT

if you have a second phone around, try it for a day or two and see.

Also, group text could be an issue from the source side or from PM side.. harder to troubleshoot

Re: Not receiving texts in time

esjliv — Sat, 09 Oct 2021 20:01:44 GMT

@foxonefoxone wrote:
Well more than an hour, more like 12 hours ish.

Its the regular SMS, the Imessage works fine.

@foxonefoxone

Are you texts Blue (iMessage) or Green (SMS) in color?

If Blue (iMessage) you need to be in WIFI areas or have Data enabled on your device to use: https://support.apple.com/en-us/HT207006