topic Re: Cancel auto-pay in Get Support

Cancel auto-pay

ericah — Thu, 06 Jan 2022 08:30:51 GMT

Hello there. I opened a phone number for my dad in July. I signed up for auto-pay but haven't registered for the online self-serve account. Now, my dad went back to Asia and took the SIM card as well. I need to cancel his number but since it requires text verification to activate the account, I cannot do that. Please help me! Thank you!

Re: Cancel auto-pay

hTideGnow — Mon, 13 Sep 2021 23:08:45 GMT

@ericah you can also use *611 to disable Autopay

Click 5 for Autopay , then 2 to disable

Re: Cancel auto-pay

Anonymous — Mon, 13 Sep 2021 23:14:00 GMT

@ericah

sign in to Self-Serve, to review your account, to you removed Autopay,

or by dialling 1-855-4PUBLIC and entering your 10 digit phone number then removed your Autopay,

or Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket

you can send a private message to Customer Support Agent by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck

Re: Cancel auto-pay

hTideGnow — Mon, 13 Sep 2021 23:10:35 GMT

@ericah Sorry, just re-read your message and seems like you don't have the phone with you.

you might have to open a ticket with PM and see how to deal with the situation.

Re: Cancel auto-pay

JK8 — Mon, 13 Sep 2021 23:15:04 GMT

@ericah

Do you have the 4 digit pin? If yes call 1-855-4-PUBLIC from any phone to disable autopay.