topic Re: Porting from Public Mobile in Get Support

Re: Porting from Public Mobile

fsloxy — Thu, 06 Jan 2022 08:30:45 GMT

my Public plan is active. with porting request it says the number is ineligible.

Re: Porting from Public Mobile

darlicious — Fri, 08 Oct 2021 17:38:57 GMT

@fsloxy

Are you trying to port in thru your self serve account change number feature?

Re: Porting from Public Mobile

hTideGnow — Fri, 08 Oct 2021 17:44:09 GMT

@fsloxy are you trying to port out your number to another provider? If so, to which provider?

Most numbers cannot ported around but due to some rate center setup with some providers, some numbers could not be ported into specific providers.

Give us the area code and first 3 digits of the number and the provider you want to port to, we can lookup and see if it is eligible.

Re: Porting from Public Mobile

darlicious — Fri, 08 Oct 2021 17:46:20 GMT

@fsloxy

If it's koodo prepaid or pc mobility then only customer support can transfer a phone number from those providers. Otherwise check your number portability here...

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

Re: Porting from Public Mobile

fsloxy — Fri, 08 Oct 2021 18:09:24 GMT

My # that I want to port is xxxxxxxxxx to FONUS mobile.

edited by computergeek541: phone number removed

Re: Porting from Public Mobile

computergeek541 — Fri, 08 Oct 2021 18:37:10 GMT

@fsloxy wrote:
My # that I want to port is xxxxxxxxxx to FONUS mobile.

To port your phone number out to another carrier, you need to be asking for assistance from the new carrier (Fonus).

Re: Porting from Public Mobile

hTideGnow — Fri, 08 Oct 2021 18:13:21 GMT

@fsloxy wrote:
My # that I want to port is 250204xxxx to FONUS mobile.

@fsloxy Please mask out your last 4 digits. the first 6 would be enough. This is an open forum, don't want too many people to call you 🙂

Honest . this is a tricky one. Not sure which network Fonus use. Your number associated with Campbell River, all big providers (Rogers/Telus/Shaw/Bell) has their rate centre there. But I am not sure which provider Fonus uses. Maybe it is really a question you need to go back to Fonus

Re: Porting from Public Mobile

Anonymous — Fri, 08 Oct 2021 18:12:50 GMT

@fsloxy : The receiving provider are the ones to provide support. The sending account needs to be active and you need to keep its SIM in to confirm.

Edit: mobile one thumb typing 🙂

Re: Porting from Public Mobile

fsloxy — Fri, 08 Oct 2021 18:14:14 GMT

Fonus asked me to ask Public why are they making my # ineligible for porting.

Re: Porting from Public Mobile

Quigley — Fri, 08 Oct 2021 18:16:49 GMT

@Anonymous What's the matter with your other thumb?

Re: Porting from Public Mobile

darlicious — Fri, 08 Oct 2021 18:25:01 GMT

@hTideGnow

Fonus is an American company that uses bell for roaming service in Canada. You can't port your to them as far as I know because they are not based here. Talk to Fonus about number eligibility.

Edit:

Only from some Canadian carriers and that's all they have to say about it.

Re: Porting from Public Mobile

fsloxy — Fri, 08 Oct 2021 18:18:14 GMT

I did. Fonus asked me to ask Public why are they making my # ineligible for porting.

Re: Porting from Public Mobile

computergeek541 — Fri, 08 Oct 2021 18:36:41 GMT

@darlicious wrote:
@hTideGnow
Fonus is an American company that uses bell for roaming service in Canada.

Fonus was founded by someone in Montreal. Are they registered in the U.S. or in Canada as a business would be my question.

Re: Porting from Public Mobile

computergeek541 — Fri, 08 Oct 2021 18:30:57 GMT

@fsloxy wrote:
I did. Fonus asked me to ask Public why are they making my # ineligible for porting.

That's a terrible response that your received from Fonus customer service. When a number port request is rejected, a reason is provided. Fonuse is responsible for handling all of this and you need to find out from them why they can't port the Public Mobile number in. I suspect that they don't offer phone numbes for the same city that your curent phone number is from, and therefore can't port it in.

Re: Porting from Public Mobile

hTideGnow — Fri, 08 Oct 2021 18:44:23 GMT

@darlicious

Yes, Canadian number can be ported into Fonus since around a year ago. That is more a VoIP company, at least to begin with. There is a long thread in Redflagdeals and Reddit. Honest, I am a but suspicious with the operation, there were quite some drama in the beginning such as :

https://mobilesyrup.com/2019/12/14/telus-not-working-with-fonus/

@fsloxy I have a feeling Fonus just passing the ball to PM. If your account is active and if Fonus can confirm they can take your number (250)-204 , based in Campbell River, then there is no reason PM will decline it. Again, be really careful about Fonus, there are quiet some stories about it.

Re: Porting from Public Mobile

fsloxy — Sat, 09 Oct 2021 19:49:18 GMT

Fonus gets a message that the # is ineligible.

When I try to port it myself I get the same message.

Why is it ineligible? My plan is active.

Re: Porting from Public Mobile

darlicious — Sat, 09 Oct 2021 20:35:22 GMT

@fsloxy

Ultimately it is up to Fonus to sort out this issue for you. You should reconsider your decision to move to Fonus given the customer support you have recieved so far....but saying that you are still a customer of pm. Since we can only suggest what the answer may be....contact the CSA's for an explanation via private message or by clicking that chat bubble at the bottom right corner of your screen.

Re: Porting from Public Mobile

fsloxy — Sat, 09 Oct 2021 20:39:47 GMT

I cannot a live support In PM either, sadly. Maybe I should report both.

Re: Porting from Public Mobile

softech — Sat, 09 Oct 2021 20:41:54 GMT

@fsloxy did you try open ticket with PM as advised above? use chatbot or direct message

Re: Porting from Public Mobile

darlicious — Sat, 09 Oct 2021 20:48:57 GMT

@fsloxy

Send a private message... Contact the CSA's (formerly moderators) by sending a private message and leave a detailed message explaining your issue and the info to verify your account by including the following information:

Full name and address on pm account. ( Or province and postal code for newer accounts.)
Email, phone # and pin #.

If you cannot remember your pin # include at least three ( if they apply)of the following:

Date of birth (n/a on newer accounts.)
Last payment, date, amount, type and last 4 digits.
Alternate phone number if any.
Security question and answer.
Plan amount, any add ons or promos on account.
Last 4 digits of sim card.
Any rewards in your account.
Autopay y/n?
Account #.
Frequently called/texted phone numbers in the last 30 days.

The average wait time is 2 to 4 hours but be prepared to wait up to 48 hours for non urgent requests. Current wait times are about one hour and are probably even less as I have had some very quick responses in tne past week.

Keep an eye on your private message box the envelope icon next to your avatar for a little number to pop indicating a message from the CSA's (formerly moderators.) Responding promptly will speed up service times.

Do not post any of this info in the community only in your private messages when communicating or contacting the Moderator_Team.

To send a private message to the CSA's (formerly moderators) click below
: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437