topic Re: Refund for auto renewal in Get Support

Refund for auto renewal

bkarki — Thu, 06 Jan 2022 08:30:37 GMT

I was paying through my US debit card since I didn't have a Canada's debit/credit card. However, I recently got one. I see that auto renewal was processed today, and was charged to my US debit account. I have now removed the US card and added Canada's credit card, and was wondering if you could refund the payment frome earlier card, and instead charge it to my new card?

Re: Refund for auto renewal

esjliv — Mon, 13 Sep 2021 19:00:37 GMT

@bkarki wrote:
I was paying through my US debit card since I didn't have a Canada's debit/credit card. However, I recently got one. I see that auto renewal was processed today, and was charged to my US debit account. I have now removed the US card and added Canada's credit card, and was wondering if you could refund the payment frome earlier card, and instead charge it to my new card?

@bkarki

Public Mobile took payment on a card that was valid.

I cannot see them refunding that amount and then recharging a different credit card. You have services working correct?

IT is difficult enough to get refund requests in a quick turnover on valid overages.

If you updated the card you want to use for future renewals than it will charge correctly in the future.

Re: Refund for auto renewal

Dunkman — Mon, 13 Sep 2021 19:02:04 GMT

@bkarki

Sometimes PM will refund for specific valid reasons. YMMV. It can take several weeks to also process refund.

However, in this circumstances, probably not. PM is prepaid system. Going forward, your Canadian card will be charged.

Re: Refund for auto renewal

Anonymous — Mon, 13 Sep 2021 19:05:33 GMT

@bkarki

no one can do that is already be charged.. but from next month they will take from new card...

Re: Refund for auto renewal

hTideGnow — Mon, 13 Sep 2021 19:03:03 GMT

@bkarki I doubt this can be done.

Also, PM is prepaid, your new cycle already started after a successful payment, I wonder what would happen if they refund yours and take new fund from your new credit card.

If you really want to try , I think you can open a ticket with PM and ask, but I think likely they will say no.

Re: Refund for auto renewal

Triguy — Mon, 13 Sep 2021 19:03:17 GMT

I doubt PM would issue any refund as they processed payment with the debit card on file.

Any future auto payments would be from your Canadian credit 6.

Re: Refund for auto renewal

darlicious — Mon, 13 Sep 2021 19:44:31 GMT

@bkarki

Sorry no....to put it simply.😃