topic Re: no internet in Get Support

no internet

Debster119 — Thu, 06 Jan 2022 08:30:23 GMT

How do I make sure everything is set up right?

When I use my phone for ANYTHING but Facebook..

I get the message NOT REGISTERED ON NETWORK??

Please Help

TYIA

Re: no internet

will13am — Mon, 13 Sep 2021 01:02:05 GMT

@Debster119 , if your are able to use mobile data even on just one app then it's working. Is it possible that apps are being blocked from using mobile data? What model of phone are you using?

Re: no internet

hTideGnow — Mon, 13 Sep 2021 01:06:57 GMT

@Debster119 your other apps working too? Like Browser, Google Map , etc.

Re: no internet

Debster119 — Mon, 13 Sep 2021 01:09:08 GMT

yes they work only when I am in my house when i leave the house my phone does nothing but use camera or video

Re: no internet

Debster119 — Mon, 13 Sep 2021 01:10:27 GMT

Samsung galaxy 10

Re: no internet

hTideGnow — Mon, 13 Sep 2021 01:10:27 GMT

Look like your Mobile data is not setup yet.. Something to do with APN

what model is your phone?

Was it working with another provider before/

Re: no internet

hTideGnow — Mon, 13 Sep 2021 01:12:37 GMT

Galaxy 10 certainly work on PM

You sure you didn't disable Mobile Data? ? Make sure it is enabled.

Also, what is showing on APN

Try a network reset

and this is the APN setting for PM

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Re: no internet

computergeek541 — Mon, 13 Sep 2021 01:11:59 GMT

@Debster119 wrote:
How do I make sure everything is set up right?
When I use my phone for ANYTHING but Facebook..
I get the message NOT REGISTERED ON NETWORK??

Not registered to network is a message that means that you're not conected to the mobile network. This can be because the wrong network is selected, there's no service (ex. not activated or cancelled), or this can sometimes happen when there's a network problem. Can you try reselected the automatic network selection option to see what happens?

Re: no internet

computergeek541 — Mon, 13 Sep 2021 01:13:51 GMT

@hTideGnow wrote:
Look like your Mobile data is not setup yet.. Something to do with APN

what model is your phone?
Was it working with another provider before/

APN settings not being set wouldn't preent the connection to the cellular network APN settings also wouldn't affect phone calls or text messages.

Re: no internet

Debster119 — Mon, 13 Sep 2021 01:13:56 GMT

where would I find that?

Re: no internet

Debster119 — Mon, 13 Sep 2021 01:15:23 GMT

yes has been working great with other providers..

maybe i need to take the SIM out & re add it again?

Re: no internet

softech — Mon, 13 Sep 2021 01:30:53 GMT

@computergeek541 wrote:
APN settings not being set wouldn't preent the connection to the cellular network APN settings also wouldn't affect phone calls or text messages.

@computergeek541 OP's voice service seems to be working .. if just data not working, isn't that APN (unless OP disabled Mobile Data..)

Re: no internet

t_p — Mon, 13 Sep 2021 01:28:58 GMT

@Debster119 wrote:
yes has been working great with other providers..
maybe i need to take the SIM out & re add it again?

You can try to reseat SIM card.

Try also 3G network to see if it makes any differences.

Re: no internet

BKNS27 — Mon, 13 Sep 2021 01:36:27 GMT

@Debster119

Looks like you are the second person with internet connection issues.

Maybe your internet is down. Please check your modem to see if all the lights are on and check to see if your internet is working on your desktop or laptop to see if if it is working.

Our internet was down for 4 hours a month ago.

Re: no internet

computergeek541 — Mon, 13 Sep 2021 01:38:23 GMT

@softech wrote:
@computergeek541 wrote:
APN settings not being set wouldn't preent the connection to the cellular network APN settings also wouldn't affect phone calls or text messages.
@computergeek541 OP's voice service seems to be working .. if just data not working, isn't that APN (unless OP disabled Mobile Data..)

The OP said that nothing works: "yes they work only when I am in my house when i leave the house my phone does nothing but use camera or video".

Either way, "not regisitered to network" is a phone system software error message meaning tha the device has no usuable cell network at all.

Re: no internet

softech — Mon, 13 Sep 2021 01:41:11 GMT

Cool , I read it the other way.. I thought he meant just everything work except data.. LoL. . thanks @computergeek541

Re: no internet

t_p — Mon, 13 Sep 2021 01:46:20 GMT

There are some inconsistencies in OP claims.

In his first post, he said: "

When I use my phone for ANYTHING but Facebook..

I get the message NOT REGISTERED ON NETWORK"

which means he can use internet for some app !?

Re: no internet

hTideGnow — Mon, 13 Sep 2021 01:46:07 GMT

@Debster119 do you have another phone around to put the SIM in to test? Just want to make sure it's not a device issue. And, you just activated with PM ?

Re: no internet

computergeek541 — Mon, 13 Sep 2021 01:50:16 GMT

@softech wrote:
Cool , I read it the other way.. I thought he meant just everything work except data.. LoL. . thanks @computergeek541

My intial reaction to the title "no internet" was also to think of APN settings. However, the "not registered to network" and a message similar to "cannot connect to a selected network" (when using manual network selection, this shows up in the notification bar) are universal error messages, at least on Android devices relating to the network connection. If you're curious, try maually selecting the Rogers network and your phone will show one of these messages (dependent on device's software). At least for me, when someone says that a phone is only usable as a camera, that's an indication that phone calls don't work either.

Re: no internet

Anonymous — Mon, 13 Sep 2021 16:47:07 GMT

@Debster119

do one thing Make sure your phone is off before removing your SIM card,

and take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,