topic Re: Secrtiy quetion in Get Support

Secrtiy quetion

Theframemaker — Thu, 06 Jan 2022 08:30:09 GMT

hi i am trying to change auto payment but i forgot passward and secrity quetion.

how can i reset?

Re: Secrtiy quetion

computergeek541 — Mon, 13 Sep 2021 00:35:31 GMT

@Theframemaker wrote:
hi i am trying to change auto payment but i forgot passward and secrity quetion.
how can i reset?

Open up https://widget.telus.tiia.ai/publicmobile/publicmobile.html and then type in "forgot security question answer".

Re: Secrtiy quetion

Anonymous — Sun, 12 Sep 2021 19:32:16 GMT

@Theframemaker

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

you will say forgetting and they will Reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck....

Re: Secrtiy quetion

hTideGnow — Sun, 12 Sep 2021 19:41:09 GMT

@Theframemaker If you are unable to get through the security question for resetting password, you will have to open ticket with PM using Chatbot on the lower right

type: Forgot log in information
Click "Contact Us"
Click "Click here to submit a ticket"

you will then direct to another page to open ticket.
There, you will be prompted to enter COMMUNITY Login (NOT My Account/Self-Serve) to validate your identity,

After ticket successfully opened, keep checking your Community inbox (envelope icon on top right) CS Agent will communicate with you there