topic Re: Please enter a valid Canadian phone number.!!!! in Get Support

Please enter a valid Canadian phone number.!!!!

Cyprien — Thu, 06 Jan 2022 08:29:57 GMT

Hello!

Moving from Koodo to Public mobil, I am trying to register my new public mobile sim card. During the process, when its come to register my old phone number, I have the message "Please enter a valid Canadian phone number'

Thank you for your help.

Cyprien

Re: Please enter a valid Canadian phone number.!!!!

Anonymous — Sun, 12 Sep 2021 18:41:28 GMT

@Cyprien

i suggest you can try it for a different Browser and incognito mode,

close all Browser and do clear cache and cookies for any Browser,

how to clear cache and cookies in microsoft edge browser visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here link,

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and Here How To Activate Online visit Here link for more information,

Activate your Public Mobile SIM card

You'll be up and running in just 4 easy steps, Here link

for new customers who activate online.only, To get 2GB of monthly bonus data for Free* when you activations on $35, $40, $50, $70 rate plans, for that Promo code for 2GB , 2GBBONUS , that monthly bonus for 2GB no expires but you have to keep your plan and if you changed your plan you will lost the promo 2GB,just to you know.

put it the email for it and the same email when you do a new activate, Here link,

so when Activate put it both code

1. Enter Promo Code for 2GB Free, ( 2GBBONUS )

2. Enter Friend Referral Code (??????) to you will receive a one-time credit of $10..,

they will applied within 72hr,,,

*information about Refer A Friend Reward, How Does It Work visit Here link,

plus Set up AutoPay and you will receive a $2 credit every 30 days. save money and safe and secure 100%.

Good Luck and your welcome to Public Mobile

with a Beautiful Service

you will be very happy

Re: Please enter a valid Canadian phone number.!!!!

hTideGnow — Sun, 12 Sep 2021 18:44:00 GMT

@Cyprien You are trying to port in your number during activation?

do you have Koodo Prepaid or Postpaid service?

Please note:

Those that wish to transfer an existing number from Koodo Prepaid or PC Mobile will continue to complete their activation with a new number, then reach out to our Moderator team to transfer their existing number to Public Mobile.

Re: Please enter a valid Canadian phone number.!!!!

Anonymous — Sun, 12 Sep 2021 18:42:49 GMT

@Cyprien

Make sure that you have the old sim card in your phone when you're porting your phone. You should get a message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

if are you stuck with Transferring your old Phone Number,

In order to transfer a phone number over to Public Mobile - you will need to activate an account with a temporary phone number and after that your contact Customer Support Agent by CS_Agent, for the transfer your number to Public Mobile,

Here’s how to contact Customer Support Agent by CS_Agent,

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your phone number,
which carrier,

Re: Please enter a valid Canadian phone number.!!!!

Anonymous — Sun, 12 Sep 2021 18:46:01 GMT

@Cyprien

you can try to do Live Chat with agent Online Activation Assistance visit Here link , only for new customer.... need a help....

Re: Please enter a valid Canadian phone number.!!!!

hTideGnow — Sun, 12 Sep 2021 18:47:39 GMT

.. but don't have high hope.. many responded that the live chat is not very helpful. They always like to end the conversation by asking the people to come and open a post here in the Community.

That live chat is more a sales chat.. not really for technical support

Re: Please enter a valid Canadian phone number.!!!!

barrascuk — Sun, 12 Sep 2021 19:42:07 GMT

@hTideGnow wrote:
.. but don't have high hope.. many responded that the live chat is not very helpful. They always like to end the conversation by asking the people to come and open a post here in the Community.

That live chat is more a sales chat.. not really for technical support

What live chat are you talking about?

The one like this is for technical!!

But I agree...is somewhat useless.

There is another one in a pink box that is for sales.

Re: Please enter a valid Canadian phone number.!!!!

darlicious — Sun, 12 Sep 2021 19:54:40 GMT

@Cyprien

There are a couple of reasons you could be getting this message as mentioned if you have a koodo prepaid account you must take a temporary number and contact customer support after activation to transfer your koodo prepaid number to your pm account.

You can double check that your number is portable ( but here the mere fact it is from koodo means it is...) here...

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

Or you could just be glitchy so by following this method your activation will go much smoother...

Clear your browser.
Reboot your device.
Open one tab only.
Use secret/incognito mode.
Firefox, chrome, safari or edge work best.

Good luck with your activation and welcome to public mobile!