topic Re: phone usage in Get Support

phone usage

nancyma8 — Thu, 06 Jan 2022 08:29:48 GMT

I received a text Sept 10 indicating that I have 10 minutes left on my 100 minute plan (period Aug28-Sep27). My outgoing calls to date total about 3 minutes for that period as I rarely dial out. How do I resolve this?

Re: phone usage

Dunkman — Sun, 12 Sep 2021 16:52:54 GMT

@nancyma8

What does your talk/minutes counter show in your self service account? Sometimes there is an error in those warning texts.

PM does round up to the nearest minute. Checking voice mail messages and call forwarding also uses up minutes. You can also check the call history in your self service account.

Re: phone usage

LeePublic — Sun, 12 Sep 2021 17:05:13 GMT

@nancyma8 Are you on the old 100 minutes $15 plan? The one without unlimited incoming calls? If so, you can upgrade your plan to the newer version which includes unlimited incoming calls.

Re: phone usage

hTideGnow — Sun, 12 Sep 2021 17:30:35 GMT

@nancyma8 did you check My Account's Usage History? filter by the period of your current cycle and sort the the traffic type and see if what you see matches

Re: phone usage

BKNS27 — Sun, 12 Sep 2021 17:46:18 GMT

@nancyma8

I would suggest you log into your Self Serve account to check the real-time outgoing talk usage.

Look under Account Status:Active>View My Usage and go to drop down from 7 days and change to 30 days.

Re: phone usage

Yummy — Sun, 12 Sep 2021 17:51:13 GMT

Most accurate usage is provided looking at your status when logging into your PM account.

If you are very confident you did not use outgoing minutes/data for billing period BUT PM shows differently, then this could be a reason to contact Moderators to resolve this issue.

Messages sent by PM might not be accurate.

Re: phone usage

esjliv — Sun, 12 Sep 2021 20:07:23 GMT

@nancyma8 wrote:
I received a text Sept 10 indicating that I have 10 minutes left on my 100 minute plan (period Aug28-Sep27). My outgoing calls to date total about 3 minutes for that period as I rarely dial out. How do I resolve this?

@nancyma8

Where are you seeing the 3 minutes used?

Remember, checking your voicemail on your Public Mobile device also uses minutes from your plan. You can avoid this by calling your phone from another cell/landline and using your PIN to access your voicemail.

If you see your Calling Minutes balance listed on your Self Serve is more than 10 minutes remaining, than ignore that message you received.

If the counter is showing accurately, and you have calling addons, they will kick in when your plan minutes run out.

The Canada-Wide addon is only $5 for 500 minutes and only kicks in when your Plan Minutes run out in a cycle. It is a great back up to have, if you don't already have it.

Re: phone usage

nancyma8 — Sun, 12 Sep 2021 21:06:34 GMT

I added it up from the duration time for outgoing calls Aug 28 to present

Re: phone usage

nancyma8 — Sun, 12 Sep 2021 21:08:17 GMT

Today it shows 94 minutes used and 4 remaining

Re: phone usage

JK8 — Sun, 12 Sep 2021 21:16:55 GMT

@nancyma8 wrote:
Today it shows 94 minutes used and 4 remaining

Are you looking at the line under My Data & Add-Ons in self service?

You should see something like this. This is the correct counter to look at in self service.

Re: phone usage

hTideGnow — Sun, 12 Sep 2021 21:20:22 GMT

@nancyma8 wrote:
Today it shows 94 minutes used and 4 remaining

You meant this is what shown on the Overview Tab?

How about the Usage history you added up?

Keep in mind, if you try to add up the usage history, always round up the minutes. A call that is 1:01 should be counted as 2 minutes

also , checking voicemail form your cell also count towards the 100 minutes

And .. did you check Plan Details? does unlimited incoming calls included? if not, you will have to add the incoming calls as well. Old 100 min plan might not include incoming calls