topic Re: Paid but still not working in Get Support

Paid but still not working

ScottyDee — Thu, 06 Jan 2022 08:29:30 GMT

I had my account suspended and then paid my bill. Still no service. Why doesn't my phone work when my account says I have a $10 credit?

Re: Paid but still not working

computergeek541 — Wed, 06 Oct 2021 02:20:57 GMT

@ScottyDee wrote:
I had my account suspended and then paid my bill. Still no service. Why doesn't my phone work when my account says I have a $10 credit?

Is your plan price $10? If your plan costs more than that, having a $10 balance doesn't allow you to use the service as the full plan fee would need to be paid.

Re: Paid but still not working

Anonymous — Tue, 05 Oct 2021 21:44:53 GMT

@ScottyDee

go sign in to Self-Serve, to review your account,

1. Click on Payment

2. Make a Payment

3. one Time Payment

4. you will see your Amount Due:$ !

5. Payment Type: selected other ( Enter the desired payment amount )

6. how much you see at Amount Due:$ ! you will do manually enter Amount: $ ! + $1 extra

7. Tax: will collect automatically,

8. Click ‘Submit’,

9. after payment gone through, you have to do Rebooting your phone

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

10. and how much you pay the extra is will going to your account Available funds:$ ! has the amount left,

and for next bill cycle the will take it from there automatically,

and if still not fix it follow this,

Add Funds to your Plan Amount through Self Serve
Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" BUTTON
Then, Select Resume/Reactivate Service
Reboot your phone.
what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

Re: Paid but still not working

Anonymous — Tue, 05 Oct 2021 21:46:02 GMT

@ScottyDee : Could you post a screenshot of your overview page. Blank out personal info of course.

Re: Paid but still not working

Yummy — Tue, 05 Oct 2021 22:00:57 GMT

After adding funds to your account did you Reactivate your plan?

Re: Paid but still not working

esjliv — Wed, 06 Oct 2021 02:28:08 GMT

@ScottyDee wrote:
I had my account suspended and then paid my bill. Still no service. Why doesn't my phone work when my account says I have a $10 credit?

@ScottyDee

Once you have your Self Serve status showing ACTIVE, ensure to reboot your phone.

Remove and reinsert your SIM card to ensure nothing shifted to affect service.