topic Re: Ordered Handset and Sim and no updates in Get Support

Ordered Handset and Sim and no updates

george9794 — Thu, 06 Jan 2022 08:29:20 GMT

Hi,

I ordered a handset and Sim on September 4 but have not received an update.

Thank you,

George

Re: Ordered Handset and Sim and no updates

hairbag1 — Sun, 12 Sep 2021 00:33:17 GMT

@george9794...give it a couple of weeks for it to arrive.

Re: Ordered Handset and Sim and no updates

hTideGnow — Sun, 12 Sep 2021 01:00:34 GMT

@george9794 it's only one week. Phone orders usually take 2 weeks. I would wait another week.

If you really worry, open a ticket with Chatbot on the lower right,

Start by typing: k Track my order
Click I still haven't received my phone yet
Click Click here to submit a ticket

you will then direct to another page to open ticket.
There, you will be prompted to enter COMMUNITY Login (NOT My Account/Self-Serve) to validate your identity,

After ticket successfully opened, keep checking your Community inbox (envelope icon on top right) CS Agent will communicate with you there

Re: Ordered Handset and Sim and no updates

esjliv — Sun, 12 Sep 2021 01:47:14 GMT

@george9794

To contact Customer Support Agents you may also reach them by sending them a private message using this link:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: Ordered Handset and Sim and no updates

BKNS27 — Sun, 12 Sep 2021 02:17:52 GMT

@george9794

Contact the PM CSAgent to see if there is a tracking number for the phone.