topic Re: Talk Minutes Usage Clarification Reuested in Get Support

Talk Minutes Usage Clarification Reuested

Koombassi — Thu, 06 Jan 2022 08:29:14 GMT

Checking my wife's usage shows 11 minutes on usage. However, Usage History doesn't show anything close to the 11 minutes. Very minimal texting or voicemail checking either. All thoughts appreciated.

Re: Talk Minutes Usage Clarification Reuested

softech — Thu, 09 Dec 2021 04:10:40 GMT

@Koombassi did you log into My Account and check the Usage History? You can use the filter to filter out from the first day of your current cycle (Cycle starts day could varies from month to month as PM is running on 30 days cycle and not monthly). Make sure you remember to round up to the next minute for each calls , ie, 1:01 will be counted as 2 minutes.

https://selfserve.publicmobile.ca/Overview/viewUsageChangePlan/

Re: Talk Minutes Usage Clarification Reuested

Koombassi — Tue, 05 Oct 2021 02:26:37 GMT

@softech ....ahh! Rounding up. Hadn't thought about that. I'll check it and report back. Thanks @softech

Re: Talk Minutes Usage Clarification Reuested

Koombassi — Tue, 05 Oct 2021 02:34:22 GMT

@softech

So that's the answer, got it!

Follow up question, if I may: Does PM software take all those less-than-a-minute events and count them as full minutes at the end of the cycle period? For instance, if 100 15sec voicemails were used; does that eat up the entire 100 minutes allotted under $15 plan?

Re: Talk Minutes Usage Clarification Reuested

softech — Tue, 05 Oct 2021 02:38:05 GMT

@Koombassi wrote:
@softech
So that's the answer, got it!
Follow up question, if I may: Does PM software take all those less-than-a-minute events and count them as full minutes at the end of the cycle period? For instance, if 100 15sec voicemails were used; does that eat up the entire 100 minutes allotted under $15 plan?

Yes, if you have make 100 15 second outgoing calls , it does count as 100 minutes.

and yes, calling voicemail and check message from your phone does count towards your minute. But, you can save that by using a landline to check voicemail

Re: Talk Minutes Usage Clarification Reuested

Koombassi — Tue, 05 Oct 2021 02:44:24 GMT

@softech @Understood. To be forewarned is to be fore-armed.

Thanks @softech

Re: Talk Minutes Usage Clarification Reuested

softech — Tue, 05 Oct 2021 02:49:15 GMT

If you are going to run out of talk minute, consider getting the $5 Add on for 500 minutes. You might want to buy it early so you won't got cut off. The Addon are non-expiring. Your account will only dip from the Add-on bucket after the monthly minutes are all used up.

Re: Talk Minutes Usage Clarification Reuested

computergeek541 — Tue, 05 Oct 2021 03:23:48 GMT

@Koombassi

In an example of making one hundred outgoing calls each that are 15 seconds long, that could possibly use more than 100 minutes. I know that you were asking about checking voicemail, but the ringing time for an outgoing call also counts. If you call someone and it rings 20 times (assuming voicemail or an answering machine doesn't pick up) and someone then answers, all of that time counts.

Re: Talk Minutes Usage Clarification Reuested

Koombassi — Tue, 05 Oct 2021 04:59:20 GMT

@computergeek541

More very helpful information. Greatly appreciated.

Re: Talk Minutes Usage Clarification Reuested

darlicious — Tue, 05 Oct 2021 09:19:45 GMT

@Koombassi

On average when counting the ring time the "minute" cut off is at 53 seconds then at 1 min 53 sec and so on....

Install the fongo app for checking voicemail and calling numbers where you may be put on hold for awhile. There is also a work around for caller id/outgoing calling for your pm number.

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Made-a-call-while-at-home-on-wifi-no-minutes-seem-to-be-used-up/m-p/728090/highlight/true#M143560

Keep in my mind that plan renewal occurs at 9pm pt. So your data and minute counters reset at that time.