topic Re: Paid 6 days ago but out of data. Need to change plan in Get Support

Paid 6 days ago but out of data. Need to change plan

THS — Thu, 06 Jan 2022 08:28:51 GMT

I have the $15 plan but my data had been cut off. It auto paid on Oct 27th.

How can I switch to $25 plan and pay the $10 price difference and receive the 750MB extra data ?

Re: Paid 6 days ago but out of data. Need to change plan

computergeek541 — Sun, 03 Oct 2021 05:36:51 GMT

@THS wrote:
I have the $15 plan but my data had been cut off. It auto paid on Oct 27th.

How can I switch to $25 plan and pay the $10 price difference and receive the 750MB extra data ?

You can change to the $25 plan, but you'll need to pay the full $25. The good news is that with an immediate plan change to the the $25 plan, you've receive a full 1GB to use within 30 days.

Re: Paid 6 days ago but out of data. Need to change plan

Anonymous — Sun, 03 Oct 2021 06:08:21 GMT

@THS : You can't. Upgrading before the end of your term would forfeit what you paid and the features left over ie. minutes and data. No pro-rating.

You mean Sep 27th right 🙂

Do you see the 250MB line shown under My Data & Add-ons? It's not a whole lotta data so it could get consumed pretty fast depending on your consumption habits or phone settings.

Re: Paid 6 days ago but out of data. Need to change plan

darlicious — Sun, 03 Oct 2021 06:57:51 GMT

@THS

Just buy the $15/1gb data add on. It's a one time purchase that does not expire. It will stay on your account rolling over every 30 days until completely consumed. Just load $15 into your account balance and then go to the plans and add ons page. Scroll down and tick the $15/1gb add on then scroll to the bottom of the page to confirm and submit your purchase. The add on will appear at the bottom of your overview page. Log out and reboot your phone.

Re: Paid 6 days ago but out of data. Need to change plan

thomask — Sun, 03 Oct 2021 08:24:21 GMT

Yeah, what @darlicious said. Tbh I have about 10 GB waiting for use between holiday promotions and such. I know my mother’s account when setup had a extra 5GB? Added, it’s still there essentially untouched… she barely uses her 500MB as it is.

Good luck!

Re: Paid 6 days ago but out of data. Need to change plan

darlicious — Sun, 03 Oct 2021 09:41:07 GMT

@thomask

Your mom's 500mb? Is your mom on the old $25 plan? The current $25 plan has 1gb w/autopay but if your mom doesn't use much data and has gifted data add one she may be better off on the $15 plan with the occasional purchase of the $5/500min Canada wide calling add on to supplement the 100 outgoing minutes. Just a thought.....

Re: Paid 6 days ago but out of data. Need to change plan

t_p — Sun, 03 Oct 2021 14:27:11 GMT

@THS wrote:
I have the $15 plan but my data had been cut off. It auto paid on Oct 27th.

How can I switch to $25 plan and pay the $10 price difference and receive the 750MB extra data ?

@THS

If you regularly used up your 250MB allotment in one week, then it would be more economical to switch to the $25/500+500MB than pay $15 for 1GB add-on every month (30day cycle for the purist).

As others have mentioned, you can upload enough funds to your account then go to the Change plan page and decide if you want to change immediately or at the next renewal date. In both cases, you'll have to pay the full price, not just the $10 difference.

If you want to save some data, try not to leave data on all the time, turn off background app use, doing updates only on wifi...

Re: Paid 6 days ago but out of data. Need to change plan

barndoor — Sun, 03 Oct 2021 13:37:27 GMT

Unless you conserve on your data consumption even the $25 plan is going to need assistance from the $15 addon . 😉

Re: Paid 6 days ago but out of data. Need to change plan

softech — Sun, 03 Oct 2021 13:41:52 GMT

agree with @barndoor .. look like the 1GB might not be enough at your pace. How much data you usually use in a month before joining PM?

Re: Paid 6 days ago but out of data. Need to change plan

barndoor — Sun, 03 Oct 2021 14:00:17 GMT

actually just to get through the month @darlicious 's suggestion is the most economical to get a gig of data . In the long term @t_p 's is better if your consumption remains where it's been at so far this month . But if you have been here for two years on that plan I wonder if darlicious's suggestion may not apply for the long term, you just need to beat off all the data eating creatures that seem to inhabit phones .

Re: Paid 6 days ago but out of data. Need to change plan

darlicious — Sun, 03 Oct 2021 15:12:59 GMT

@THS

My suggestion is for the immediate time being while you consider a plan change. It makes no sense to change your plan now 7 days into your 30 day plan. Seeing as the $15/1gb is add on data anything you dont use will carry over at renewal. Take the time to monitor data usage over the next two weeks so you can determine how much data you need per billing cycle so you can choose the appropriate plan.

If you average 500mb to 750mb per 30 days then staying on the $15 plan and supplementing it with the $15/1gb data add on is economical adding between $3.75 and $7.50 to your plan cost.
If you use more than 750mb then scheduling a change plan on next renewal to a larger data plan is in order. If you are able to leave about 250mb of your data add on untouched by day 28 of your plan cycle then you can probably stay within the $25/1gb plan's data allotment and you can schedule and/or change your change plan on next renewal to the $25 plan. (+$10=750mb)
If you use your entire 1gb data add on before or by your next renewal you must decide whether you can change the way you use data on your mobile phone to conserve or bump up to the $35/3gb plan giving you a decent data cushion. While cheaper per GB it is $20 more than your current plan so consider if you really need the extra data. (+$20=2.75gb or $5.70/750mb).

If you need help enabling all of your data saving tools in your phone we can help with that too!

Re: Paid 6 days ago but out of data. Need to change plan

Yummy — Sun, 03 Oct 2021 15:23:34 GMT

@darlicious wrote:
It makes no sense to change your plan now 7 days into your 30 day plan.

Correct. OP would be paying $15+$25 for the same month if decides to change plan 'immediately'. Optimal is to change at next renewal. If extra data is really needed, add-on or WiFi will work. But then if OP used 250MB so fast not even 1GB add-on not will work that well.

Re: Paid 6 days ago but out of data. Need to change plan

Anonymous — Sun, 03 Oct 2021 16:27:19 GMT

@THS

Click Here link to you know how to Change Your Plan online,

Re: Paid 6 days ago but out of data. Need to change plan

THS — Sun, 03 Oct 2021 16:29:54 GMT

Are there any promotions to lower the cost per gigabyte of these add-ons?

Re: Paid 6 days ago but out of data. Need to change plan

Dunkman — Sun, 03 Oct 2021 16:38:13 GMT

@THS wrote:
Are there any promotions to lower the cost per gigabyte of these add-ons?

@THS

Short answer, no. The adds on were even more expensive in the past.

$15 for 1 GB data add on. Lowest price.

Re: Paid 6 days ago but out of data. Need to change plan

t_p — Sun, 03 Oct 2021 17:05:35 GMT

@Dunkman wrote:

@THS wrote:
Are there any promotions to lower the cost per gigabyte of these add-ons?
@THS
Short answer, no. The adds on were even more expensive in the past.
$15 for 1 GB data add on. Lowest price.

@THS

Unless you're willing to wait for some freebies we may (or may not) get at holidays time. 😋

Re: Paid 6 days ago but out of data. Need to change plan

Anonymous — Sun, 03 Oct 2021 17:09:02 GMT

@THS wrote:
Are there any promotions to lower the cost per gigabyte of these add-ons?

@THS

no promotions for existing customer,

sign in to Self-Serve, to review your account,

How To Purchase Add-Ons Using Your Self-Serve Account

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!
after you Add-on you have to do Rebooting your phone
what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Overview Of Add-Ons visit Here link.

Re: Paid 6 days ago but out of data. Need to change plan

LeePublic — Sun, 03 Oct 2021 18:10:07 GMT

@THS Have you received any Holiday Add-Ons? Reason for asking because I assume you have been with PM since 2019? (based on your community account activation) Have you used up all the GB's?

If you keep running out of data weeks before the renewal date, then upgrading to the $25 plan is strongly recommended.

Re: Paid 6 days ago but out of data. Need to change plan

darlicious — Sun, 03 Oct 2021 18:22:25 GMT

@THS

There are no discounts on add ons other than the $5/200mb×5=1000mb/$25 and by purchasing the $15/1gb(1024mb) you save $10.

Public mobile has pretty much the lowest add on prices in the industry. Unlike most provider's add ons in Canada pm's are one time purchase that do not expire and continue to roll over every 30 days until completely consumed.

Data per GB cost is only reduced when increasing plan data. If you subtract the $15 plan as a base plan the approximate cost per GB breaks down as....

$15/250mb..... but to purchase data=$15/1gb
$25/1gb=$10
$35/3gb=$6.67
$40/5gb=$5
$50/10.5gb=$3.33
$70/15.5gb=$3.54....with the exception of this overpriced data plan.

Re: Paid 6 days ago but out of data. Need to change plan

thomask — Sun, 03 Oct 2021 22:59:44 GMT

Sorry, my wife is on the $15 plan, its all she needs, and my mother is on the $25 plan, both with the autopay 'topup' on the data. I think my wife ran out ONCE since I set her up. (I always set the data allowed to 40-70% so there's some in a pinch...

My mother would rather not track minutes, and she's a ... road warrior? you'd have to check her mental state if you took her car away. Better for keeping in contact.

My wife... well, she only ever uses it when shopping or at a doctors appointment. I doubt she uses more than 40 minutes a month in talk time, and rarely more than 40MB of data unless she decided to do a video chat for more than 2 minutes.

Either way, thanks for the suggestion.