topic Re: Transfer sim to new phone in Get Support

Re: Transfer sim to new phone

Armine — Thu, 06 Jan 2022 08:28:50 GMT

Hi,
II received a new Samsung Galaxy S7 phone and inserted my Public Mobile SIM in it and it does not connect to the network.
I have called twice the previous service provider and made sure that the device is unlocked.

Can you please help as to what may be the problem?

Thank you.

Armine

Re: Transfer sim to new phone

t_p — Sat, 11 Sep 2021 12:48:53 GMT

@Armine wrote:
Hi,
II received a new Samsung Galaxy S7 phone and inserted my Public Mobile SIM in it and it does not connect to the network.
I have called twice the previous service provider and made sure that the device is unlocked.
Can you please help as to what may be the problem?
Thank you.
Armine

Do you get any error message on the phone?

Try to Reset Network settings and reboot.

Edit: Put the SIM back in the old phone to see if it still works, in the odd chance something bad happened when you switched phones.

Re: Transfer sim to new phone

darlicious — Sat, 11 Sep 2021 13:49:17 GMT

@Armine

Do you have another working SIM card to put in the S7? The error message will help us tell what the issue is.

Re: Transfer sim to new phone

Armine — Sat, 11 Sep 2021 15:24:30 GMT

Hi Darlicious Mayor,

Yes, I took my phone to the nearest Walmart location where the entertainment counter also handles Public Mobile customers and they inserted another good, known working SIM card in the Samsung Galaxy S7 and it still didn't work and produced no specific error messages. The only message displayed is that following text is scrolled across the top saying "Emergency Calls Only".

Thank your for response and support,

Armine

Re: Transfer sim to new phone

hTideGnow — Sat, 11 Sep 2021 15:29:47 GMT

@Armine I believe the good working SIM works on another phone and just not your S7. Sound like your S7 is the problem. Any chance you have SIM from another carrier to test it as well?

Re: Transfer sim to new phone

Dunkman — Sat, 11 Sep 2021 15:31:58 GMT

@Armine

Check to see whether your device is blacklisted:

https://www.devicecheck.ca/check-status-device-canada/

I will eventually split your thread to a new topic.

Re: Transfer sim to new phone

Anonymous — Sat, 11 Sep 2021 15:36:19 GMT

@Armine : You said new. New to you? Or actually new in the box? Because that's a pretty old phone now.

Can you check your networks to see if it says LTE or 4G etc and not GSM only. Then also check if you're connecting to a network manually rather than automatic.

Re: Transfer sim to new phone

Armine — Sat, 11 Sep 2021 15:46:04 GMT

Hi,
The only error message that appears on the Samsung Galaxy S7 is "INVALID SIM".

Otherwise the Public Mobile SIM works perfectly fine in its original phone.

Thank you for your support,

Armine

Re: Transfer sim to new phone

darlicious — Sat, 11 Sep 2021 15:49:28 GMT

@Armine

It could still be locked to the original provider. You can get it unlocked by Samsung as well.

Re: Transfer sim to new phone

Anonymous — Sat, 11 Sep 2021 15:51:07 GMT

@darlicious : But it should then give a message and a place to enter the code.

Re: Transfer sim to new phone

Dunkman — Sat, 11 Sep 2021 16:04:32 GMT

@Armine

Did you check if the phone is blacklisted?

Re: Transfer sim to new phone

Armine — Sat, 11 Sep 2021 16:33:17 GMT

The phone is fully paid-off and not blacklisted.

Re: Transfer sim to new phone

Anonymous — Sat, 11 Sep 2021 16:38:13 GMT

@Armine : Putting those two pieces together in that sentence could mean deduction. Did you actually check it? It's just another just in case thing to check.

Re: Transfer sim to new phone

Armine — Sat, 11 Sep 2021 16:41:32 GMT

Hi,
Indeed, even though I had called the original service provider twice and they had unlocked it on their end, the final resolution was to go to :

Settings --> System Updates --> UICC unlock

and It said " Your device is locked to "The original Service provider""

After tapping on that setting, now it says:

"Your Device is unlocked for any SIM card"

after that the device rebooted itself and I got on Public Mobile Network.

Thank you all for your excellent support and troubleshooting suggestions,

Have a great weekend,

Armine.

Re: Transfer sim to new phone

hTideGnow — Sat, 11 Sep 2021 17:16:35 GMT

thanks for the update @Armine . Learned something new..

Re: Transfer sim to new phone

Karine203 — Sat, 11 Sep 2021 18:44:09 GMT

get your provider to unlock your phone

Re: Transfer sim to new phone

Gecko1116 — Sat, 11 Sep 2021 19:55:34 GMT

Are you showing LTE or 3G. I switched my sim to a new phone and that was my issue I needed to be on the 3G network.