topic Re: Card payment in Get Support

Card payment

loronent — Thu, 06 Jan 2022 08:28:18 GMT

PM has the wrong expiry date for my card and refuses my attempts to pay

Re: Card payment

softech — Fri, 01 Oct 2021 21:39:09 GMT

@loronent Please logon to My Account and update the card information

At the Payment Tab, click Manage my card and the Replace this credit card

You will then able to re-enter the card information.

For peace of mind , you might also want to do a manual loading of fund to confirm it works

Re: Card payment

Anonymous — Fri, 01 Oct 2021 21:15:22 GMT

@loronent

you can Remove your credit card and Logout and

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link,

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and log in and re entered your credit details,

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for it.

How To Update or Remove Your Payment Card

To update or remove your credit or Visa debit card details,

1. sign in to Self-Serve. Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

Re: Card payment

Anonymous — Fri, 01 Oct 2021 21:16:29 GMT

@loronent

and go sign in to Self-Serve, to review your account,

1. Click on Payment

2. Make a Payment

3. one Time Payment

4. you will see your Amount Due:$ !

5. Payment Type: selected other ( Enter the desired payment amount )

6. how much you see at Amount Due:$ ! you will do manually enter Amount: $ ! + $1 extra

7. Tax: will collect automatically,

8. Click ‘Submit’,

9. after payment gone through, you have to do Rebooting your phone

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

10. and how much you pay the extra is will going to your account Available funds:$ ! has the amount left,

and for next bill cycle the will take it from there automatically,

Re: Card payment

darlicious — Fri, 01 Oct 2021 21:37:55 GMT

@loronent

Here's my method...

I just click on one time payment and in the middle of the page you can click on manage my card. Then I follow this procedure....

Follow this method when making a manual payment/adding a card to the account....only use the emboldened portion of the instructions if the payment card is already on file.

Reboot your device.
Clear your browser, use secret/incognito mode in firefox, chrome or safari.
Choose replace card rather than remove card.
Copy your address from your billing statement.
Add your apt/unit/suite # to the street address. ie. 101-123 1ST AVE W, CITY, PROV.
Do not put a space in the postal code. X0X0X0 not X0X 0X0.
USE ALL CAPS if necessary.
Do not use autofill. Type everything manually.

Once you successfully update your card do not attempt your payment immediately. Log out/in then go to make a payment to pay for your renewal. Otherwise if you were not suspended I would recommend a $1 test payment. Follow my further instructions for a successful payment to unsuspend your account.

Do not try more than two attempts at adding a card or payments ( successful or not) or you will continue to get this message. Wait at least 1 hour to try a third time another hour for your 5th try....and so on....and do not make more than 4 unsuccessful tries with the same card in a 24 hour period or you will trigger a fraud alert lock out requiring assistance from customer support.

Go to make a payment. Choose the "other amount" option and add $1 more than the amount owing and submit the payment. If that is successful go back to your overview page and if it does not say active click on the reactivate button. If that works log out and reboot. If that does not work and your payment is in your balance rather than showing $1 then go to the usage or plans page. Click on lost/stolen and suspend your service. Log out/in. Resume your service. Your balance should now be $1. Log out and reboot.

Re: Card payment

loronent — Fri, 31 Dec 2021 13:52:33 GMT

I am 75 yrs old. I don't have the wisdom to mess around with this All I want to do is pay my bill

please help I really need my phone in case of emerg

Re: Card payment

HALIMACS — Fri, 31 Dec 2021 14:00:04 GMT

@loronent wrote:
I am 75 yrs old. I don't have the wisdom to mess around with this All I want to do is pay my bill
please help I really need my phone in case of emerg

OK, @loronent

I trust your service hasn't been inactive for MORE THAN 90 days? If so, the account is permanently deactivated.

Can you log into your Public Mobile self-serve here Public Mobile - Account Log In

If so, then your account is still able to be used.

From there, go to the PAYMENT tab. There, you can make a payment using a registered payment card, or remove/replace the card with another one if needed.

You can also purchase a Public Mobile payment voucher from many retail outlets that sell phone cards/SIM cards... once you have, you can enter the voucher details on that tab.

Re: Card payment

jivetalker — Fri, 31 Dec 2021 14:06:06 GMT

@loronent

Buying a pm voucher is pretty simple. Go to a shell station or 7/11. Ask the clerk for a public mobile voucher $10 to $100. Then call 611 from your phone and listen to the prompts to load the voucher by entering the 12 digit pin code on the voucher.

Re: Card payment

Dunkman — Fri, 31 Dec 2021 14:06:32 GMT

@loronent wrote:
I am 75 yrs old. I don't have the wisdom to mess around with this All I want to do is pay my bill
please help I really need my phone in case of emerg

@loronent

Are you still have issues with your credit card? Maybe update your situation.

Community members on this forum are customers like yourself. We offer advice and help to solve issues. We don't have account access.

Re: Card payment

darlicious — Fri, 31 Dec 2021 14:26:34 GMT

@loronent

Call 611 from your phone and make sure your account still exists if you haven't paid since your last post in October. Once we establish that we will walk you thru the steps to update your credit card and/or pay for your plan.