topic Re: changed Ineternet providers in Get Support

changed Ineternet providers

ghostofsatchel — Thu, 06 Jan 2022 08:28:15 GMT

I recently changed internet providers and now I am constantly burning up all my data quickly.

I have been a member for 2 years and never had this problem until I moved 2 months and changed providers. I have had no luck solving this, but I am not what you would call tech smart

Does anybody have any suggestions.

thank you

Re: changed Ineternet providers

Anonymous — Fri, 01 Oct 2021 18:56:47 GMT

@ghostofsatchel

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and you can try to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

Re: changed Ineternet providers

Yummy — Fri, 01 Oct 2021 18:59:50 GMT

You changed internet provider? Do you mean your home provider not related to Public Mobile?

These two are not related. For home internet you use WiFi; for PM internet data has to be ON in order to use your data.

Re: changed Ineternet providers

softech — Fri, 01 Oct 2021 19:16:03 GMT

Are you on Android? If so, you can check your data usage on your device. Something like this:

Just change the cycle start date to match your current PM cycle start date. Then it will confirm how much data used and which app used the data. Once you found out the app, you can then try to restrict the background data used for the app. Some apps (like Google Play, Netflix, etc) you can set it to download only on Wifi

Re: changed Ineternet providers

benfatto — Fri, 01 Oct 2021 19:20:51 GMT

@ghostofsatchel Check under cellular data on your phone to see a list of apps using cellular data and the quantity

Re: changed Ineternet providers

softech — Fri, 01 Oct 2021 19:23:53 GMT

if you are using iOS/Apple, they cannot track back easily for what happens before (unless you already did a Cellular data reset at the beginning of your current PM cycle.

You can either reset now and try the track from today ( To reset these statistics, go to Settings > Cellular or Settings > Mobile Data, and tap Reset Statistics.) , or you can install 3rd party app like My Data Manager

Re: changed Ineternet providers

darlicious — Fri, 01 Oct 2021 19:29:11 GMT

@ghostofsatchel

Here is some more tips on data usage that can help you conserve data usage and/or find where high data usage is coming from.....

Turn your data saver on.*
Set your data tracker to the correct calendar dates of your 30 day cycle.
Set your data warning. ( I set mine to 25% of plan data**.)
Set your data limiter. (I set mine to 50%.**)
Turn off all background data in your app usage settings.***
Set video content to play on wifi only ( or off altogether) in each individual app's settings.
Turn off wifi assist for iPhone or the Android equivalent.
For low data plans turn off mobile data and turn on when needed or to download MMS.
Use free wifi when available.
Double check that your phone is connected to wifi. Your phone can sometimes not automatically reconnect to wifi after rebooting, resetting or leaving/entering a wifi area.

*Android and iPhone's data saver tools work differently it is prudent to check settings in each phone's apps for such things as your photo app for device syncing, backing up etc.... Note: viewing or searching for backed up/stored photos can use considerable mobile data.

**Public Mobile sends out a text from 611 giving a warning at 75% and 95% of total data usage. If you have data add ons these warnings include both plan data and add on data.

**So if you just have 1gb of plan data you will get a warning at 756mb/1024mb and 973mb/1024mb. However if you have 1gb of plan data and a 5gb data add on (1024mb+5120mb=6144mb) these warnings will recieved at 4608mb/6144mb and 5837mb/6144mb respectively.

**This is why setting your data warning and limiter is important so that an errant app's sudden usage can be noticed and/or stopped by your phone's data usage tools rather than relying on pm's limited warnings system.

***Background data can use up to 38% of your data that is pure wastage.

Get in the habit of taking screenshots of your overview page and payment history before and after renewal for record keeping and checking that your data and/or limited minute/text counter resets.

Re: changed Ineternet providers

pkaraa — Fri, 01 Oct 2021 20:42:58 GMT

Since I have been using data saver app as I have setup daily and monthly limit and now I never go above the plan limit.

Re: changed Ineternet providers

computergeek541 — Sat, 02 Oct 2021 02:04:20 GMT

@ghostofsatchel wrote:
I recently changed internet providers and now I am constantly burning up all my data quickly.
I have been a member for 2 years and never had this problem until I moved 2 months and changed providers. I have had no luck solving this, but I am not what you would call tech smart

Changing home internet providers wouldn't make you use more mobile data than before unless your home internet is now having more downtime and you are using your cell phone account's data more often.

Re: changed Ineternet providers

darlicious — Fri, 01 Oct 2021 21:18:54 GMT

@computergeek541

Lol....I didn't read the question that way but now that you brought it up.....ummm yeah.....🤔

@ghostofsatchel

The reason you may be using so much mobile data is from having a poor wifi connection. Perhaps you need an equipment upgrade, a wifi signal booster either supplied by your internet provider or purchased yourself. A dropped wifi connection/ poor signal range could be affected by incorrect antenna direction, large appliances such as a fridge or microwave, hvac, plumbing, chimney stacks or other housing construction materials.

Call your internet service providers technical assistance department and run thru some diagnostic tests to determine how to best improve your wifi signal. Set your mobile data warning and limiter to a very low amount so you are warned and stopped before using too much mobile data when you unknowingly disconnect from your wifi. Ensure you have wifi assist toggled off and/or data saver turned on in your ohone settings.

Re: changed Ineternet providers

ghostofsatchel — Mon, 04 Oct 2021 01:57:17 GMT

Thanks.

Re: changed Ineternet providers

softech — Mon, 04 Oct 2021 02:08:17 GMT

@ghostofsatchel you found the issue? Was it just an app using the data or a big OS update?