topic Re: No MMS texts in Get Support

No MMS texts

phoneitin — Thu, 06 Jan 2022 08:28:11 GMT

I've tried resetting my APN, removing my SIM card, and rebooting my phone multiple times without any luck getting an MMS to send. I've also looked at several of the past threads with similar and tried various configurations that were proposed as a solution. What should my next step be?

Re: No MMS texts

Triguy — Fri, 01 Oct 2021 13:16:39 GMT

Try posting a screenshot of your APN settings. What brand and model of phone do you have ?

You may need to do a network reset.

Re: No MMS texts

softech — Fri, 01 Oct 2021 13:42:03 GMT

@phoneitin I assume you already have Mobile Data enabled.

Just want to confirm, what kind of phone do you have?

is this an issue after recent activation or change of phone? Or you have been with PM for sometime and it has been working well before on the same phone and just stopped working?

Re: No MMS texts

Yummy — Fri, 01 Oct 2021 13:39:02 GMT

You have to have DATA enabled in order to receive MMS.

Receiving/sending MMS will Not use your data allowance (as per plan). You might see some small amount of data used as OS and background apps might communicate over the Internet (updates, refresh, etc.) but it has nothing to do with MMS.

Re: No MMS texts

darlicious — Fri, 01 Oct 2021 13:55:48 GMT

@phoneitin

Yes the make and model of phone and a screenshot of your APN settings would be extremely helpful. If its an LG phone you may need a network and/or factory reset.

Compare your APN to this one....make changes if needed and save.

Name

Mobile Internet

APN

sp.mb.com

Proxy

Not set

Port

Not set

Username

Not set

Password

Not set

Server

Not set

MMSC

http://aliasredirect/proxy/mb/mmsc

MMS proxy

mmscproxy.mobility.ca

MMS port

8799

MCC

302

MNC

220

Authentication type

Not set

APN type

default,mms,agps,supl,fota,hipri

APN protocol

IPv4

APN roaming protocol

IPv4

APN enable/disable

APN enabled

Bearer

Unspecified

MVNO type

GID

MVNO value

4D4F

Re: No MMS texts

Anonymous — Fri, 01 Oct 2021 16:23:25 GMT

@phoneitin

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and you can try to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

for iphone go to Settings > Messages > To turn iMessage on or off,

Turn your data on to send a Picture Messaging in world-wide,

if your data is off and your home internet wifi is on is not going through the Picture or a video Messaging,

you have to do this to is going through you will need to turn your data on to send a Picture or a video Messaging in world-wide,

make sure your Data is on.