topic cannot receive incoming calls in Get Support

cannot receive incoming calls

GarrettSali — Thu, 06 Jan 2022 08:27:37 GMT

Hi, I just got a used phone (it is unlocked) and bought a SIM card and set it all up myself. When people call me, they get a 5UV1 message stating that the account is not set up for incoming calls. I can make outgoing calls no problem though! I have done a lot of trouble shooting - tried the sim card in my dad's phone (didn't work) put Dad's sim card in my phone (it worked)...so it isn't the phone that doesnt work- its the SIM card! - ....powered the phone down and back up. So, I set up a "ticket" but have not heard back yet - Any help would be great !

Re: cannot receive incoming calls

t_p — Thu, 09 Sep 2021 18:48:33 GMT

@GarrettSali wrote:
Hi, I just got a used phone (it is unlocked) and bought a SIM card and set it all up myself. When people call me, they get a 5UV1 message stating that the account is not set up for incoming calls. I can make outgoing calls no problem though! I have done a lot of trouble shooting - tried the sim card in my dad's phone (didn't work) put Dad's sim card in my phone (it worked)...so it isn't the phone that doesnt work- its the SIM card! - ....powered the phone down and back up. So, I set up a "ticket" but have not heard back yet - Any help would be great !

Have you done a Reset Networks Settings?

Also check if the phone needs any updates.

If it's really a SIM activation issue, you'll have to wait for CSA help.

Re: cannot receive incoming calls

Anonymous — Thu, 09 Sep 2021 18:54:05 GMT

@GarrettSali

do you get a new number !

or do you did porting your old number to Public Mobile. do you receive SMS from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES.

do you did that....

i think you stuck with Transferring your old Phone Number,to PM,

you have to Contact Customer Support Agent by CS_Agent , and Explain your issue
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck....