topic Re: Beginner’s Guide to the Community in Get Support

Re: Beginner’s Guide to the Community

Alice5 — Thu, 06 Jan 2022 08:27:33 GMT

Your app will not accept my email for over 6 months.

Re: Beginner’s Guide to the Community

Alice5 — Thu, 09 Sep 2021 16:38:51 GMT

Not helpful.

I have been keeping out of my account for over 6 months.I searched it o. Here before with no results.

Re: Beginner’s Guide to the Community

Alice5 — Thu, 09 Sep 2021 16:39:56 GMT

Locked out of account. Will not acceptvmy email.

Re: Beginner’s Guide to the Community

cavemantoronto — Thu, 09 Sep 2021 16:40:38 GMT

@Alice5 Do you still have service? If you don't pay for 90 days, account is closed.

Re: Beginner’s Guide to the Community

softech — Thu, 09 Sep 2021 18:19:06 GMT

@Alice5 wrote:
Your app will not accept my email for over 6 months.

Were you not able to setup an account for 6 months? or were you locked out for 6 months?

Any chance you activated instore (or via friends?) and they setup the account for your with your email but didn't get you the password?

did you try using the Forgot password option ?

Re: Beginner’s Guide to the Community

esjliv — Thu, 09 Sep 2021 22:47:21 GMT

@Alice5 wrote:
Your app will not accept my email for over 6 months.

@Alice5

If you still have working services, or have not been in non-payment status for over 90 days, AND you have tried the Forgot your password option to reset your password for your Self Serve...

try OPENING a tab in incognito mode, then try to log in again.

If still issues, contact CSA to help you get access to your Self Serve.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:x

Private Message to Public Mobile Customer Support Agents (CSA)

Re: Beginner’s Guide to the Community

Tonytrevor — Mon, 13 Sep 2021 00:08:34 GMT

Hi Alice5, not sure why i got this message, i am just a new member myself.