topic Re: Pin code in Get Support

Pin code

Princess12 — Thu, 06 Jan 2022 08:27:25 GMT

Trying to get a new pin code for my account

gets an email then clicks the link given

fills out all that is asked but it won’t let me submit

got to be a better way to get things done

hTideGnow — Tue, 28 Sep 2021 14:56:54 GMT

@Princess12 are you trying to reset the password of My Account?

So, you are able to get pass Forgot Password link and able to answer the Security Question?

Sound like it is a browser issue

Try a different browser (Edge/chrome/firefox), or clear cache and restart browser , or try Incognito Mode

On the other hand, if you are trying to reset the 4 digit PIN, this can only be done via opening a ticket with PM CS Agent.

Triguy — Tue, 28 Sep 2021 14:56:29 GMT

Here’s when and how to contact our Customer Support Agents:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Anonymous — Tue, 28 Sep 2021 16:08:08 GMT

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

and they will Reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,>> you will say forgetting and they will Reset for you,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..