topic Re: When will Public Mobile answer my ticket? Does anyone works there? in Get Support

When will Public Mobile answer my ticket? Does anyone works there?

drama1 — Thu, 06 Jan 2022 08:27:18 GMT

I fill up the form to return a pre-owned phone last Sunday and there is no answer since last Sunday.

I really need to reach them ASAP but they don't answer why could that be?

Re: When will Public Mobile answer my ticket? Does anyone works there?

HALIMACS — Wed, 08 Sep 2021 23:35:06 GMT

@drama1

I presume you reviewed the following material and followed the process herein:

Certified Pre-owned Phones (publicmobile.ca)

If so, and no reply after a few days, submit another.

Re: When will Public Mobile answer my ticket? Does anyone works there?

AlunLloyd — Thu, 09 Sep 2021 17:35:09 GMT

I have the same issue - I fully filled out an exchange / return ticket days ago for a defective phone we just received and have received NO reply whatsoever to the initial ticket and follow up messages.

You’re right - I’m not sure anyone works there.

looking forward to a response!

Re: When will Public Mobile answer my ticket? Does anyone works there?

drama1 — Thu, 09 Sep 2021 17:39:13 GMT

Hi! Thank you for let me know.

I will wait till today at 6:00PM if they don't answer I will start a process with the : ccts-cprst.ca.

This is not fair.

Good luck to you..

Re: When will Public Mobile answer my ticket? Does anyone works there?

softech — Thu, 09 Sep 2021 17:45:22 GMT

@AlunLloyd reply to the same message you got for an update.

Re: When will Public Mobile answer my ticket? Does anyone works there?

softech — Thu, 09 Sep 2021 17:46:34 GMT

@drama1 from what I heard, PM was really busy catching up with the unusual high volume of tickets. If you already go a message from PM earlier in your community inbox, reply that message again and ask for update.

Re: When will Public Mobile answer my ticket? Does anyone works there?

drama1 — Thu, 09 Sep 2021 17:50:16 GMT

Thank you for your feedback.

There are no answers from Public Mobile's customer service.

From last Sunday till today there are many days.

Please NOTE I know how the message system works and they just don't answer.

Thank you all.

Re: When will Public Mobile answer my ticket? Does anyone works there?

darlicious — Sat, 11 Sep 2021 09:53:59 GMT

@drama1

Response times are much closer to normal now at about 4 hours. Did you recieve any reply? Try sending a new private message with your name, mailing address and order # for the customer support team to send you a prepaid shipping envelope for you to return the phone in. Mention that you had submitted your request last weekend with no reply. It's possible the ticketing system automatically closed your ticket after 48 hours of no response from the CSA's. Private message requests cannot be automatically closed.

Re: When will Public Mobile answer my ticket? Does anyone works there?

drama1 — Sat, 11 Sep 2021 12:53:31 GMT

Hi! Thank you for your feedback.

and Yes I did received a responds.

I filled up the form on Sunday Sept 5 and received a responds on Thursday Sep 9 around 8 PM. Thank you everyone for taking the time to read this msg.

Re: When will Public Mobile answer my ticket? Does anyone works there?

esjliv — Sat, 11 Sep 2021 12:59:45 GMT

@drama1 wrote:
Hi! Thank you for your feedback.
and Yes I did received a responds.
I filled up the form on Sunday Sept 5 and received a responds on Thursday Sep 9 around 8 PM. Thank you everyone for taking the time to read this msg.

@drama1 4 days, wow, that's long.

Re: When will Public Mobile answer my ticket? Does anyone works there?

AlunLloyd — Sat, 11 Sep 2021 15:20:26 GMT

Hi everyone.

I too received a response to my exchange / refund ticket. To let people know it took 4 days for a response - so hang in there. Thanks everyone.

Re: When will Public Mobile answer my ticket? Does anyone works there?

hTideGnow — Sat, 11 Sep 2021 15:24:45 GMT

4 days is no good. 😞

but seems like PM has many issue since the outage last week, then this week about incoming calls. I don't see they can clear up the tickets anytime soon