topic Re: network issue/probleme connexion reseau in Get Support

network issue/probleme connexion reseau

luluvannary — Tue, 04 Jan 2022 19:01:13 GMT

Bonjour a tous,

cela fait deux jours que mon telephone ne reconnait plus le reseau et je ne suis donc plus en mesure de passer et recevoir appels ou message texte - et ce meme apres avoir retire et remis la batterie, carte SIM.

Est-ce un probleme generalise ? Quelqu;un a aussi rencontre ce probleme?

Merci par avance!!

Hi everyone,

It has been 2 days, my phone is no longer able to connect to the network and therefore I cannot call, receive calls, text - even if I already removed and put back the battery, SIM card.

Does anyone also encontered this issue or is it just me ?

Thanks in advance for any help!! I really need my phone !!

Re: network issue/probleme connexion reseau

deltatux — Fri, 11 Sep 2015 01:26:33 GMT

@luluvannary wrote:
Bonjour a tous,

cela fait deux jours que mon telephone ne reconnait plus le reseau et je ne suis donc plus en mesure de passer et recevoir appels ou message texte - et ce meme apres avoir retire et remis la batterie, carte SIM.
Est-ce un probleme generalise ? Quelqu;un a aussi rencontre ce probleme?
Merci par avance!!

Hi everyone,

It has been 2 days, my phone is no longer able to connect to the network and therefore I cannot call, receive calls, text - even if I already removed and put back the battery, SIM card.
Does anyone also encontered this issue or is it just me ?
Thanks in advance for any help!! I really need my phone !!

Hi @luluvannary,

Is your account status listed as active or suspended for all your services at the moment?

Re: network issue/probleme connexion reseau

luluvannary — Fri, 11 Sep 2015 01:34:21 GMT

Hi Deltatux,

Thanks for your answer but I am not sure to understand your question. My PM account is active as I paid my month plan. However if this info helps you, my phone doesn't recognize the SIM card (parameters->mobile networks->"Insert SIM card to access network services") but the SIM is actually there.

Re: network issue/probleme connexion reseau

Luddite — Fri, 11 Sep 2015 01:39:40 GMT

@luluvannary I believe @deltatux meant that you should log into your self serve account to be sure the status is "active" and that no unpaid amounts are showing.

Re: network issue/probleme connexion reseau

luluvannary — Fri, 11 Sep 2015 02:02:43 GMT

Hi both,

I paid my monthly plan so should be active. I just checked my phone and the network is back... it happenned the same yesterday

Re: network issue/probleme connexion reseau

deltatux — Fri, 11 Sep 2015 02:18:14 GMT

@luluvannary wrote:
Hi both,
I paid my monthly plan so should be active. I just checked my phone and the network is back... it happenned the same yesterday

@luluvannary, sounds like it could be an automatic registration issue. Try going into the network settings on your device and do a manual network registration.

I don't know what device you're using so I can't give you the instructions for that.

Re: network issue/probleme connexion reseau

luluvannary — Fri, 11 Sep 2015 02:33:46 GMT

I am using a Samsung Galaxy S4

Re: network issue/probleme connexion reseau

deltatux — Fri, 11 Sep 2015 02:38:32 GMT

@luluvannary wrote:
I am using a Samsung Galaxy S4

@luluvannary, since it's an Android, I can only provide you the instructions based on stock Android as I run stock Android on my OnePlus One. These instructions are for Android 5.x, Samsung reorganizes their settings slightly differently but it goes something like this:

Go to Settings
Under Wireless & Networks click More
Select Cellular Networks
Select Network operators
Let it scan
When Public Mobile pops up, just click it and have it register manually.

That should lock your device on to the network until you repeat the process and hit Automatically.