topic Data to up in Get Support

Data to up

jaheppa — Thu, 06 Jan 2022 08:27:02 GMT

I recently purchased a 1 GB data top up. It shows that I have a top up on my account, but I still get no data when away from my wifi. Tried restarting phone. Anything I’m doing wrong?

Re: Data to up

Anonymous — Mon, 27 Sep 2021 18:32:16 GMT

@jaheppa

sign in to Self-Serve, to review your account, if you found at Available Funds: $ ?

Try To Purchase Add-Ons Using Your Self-Serve Account

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!
after you Add-on you have to do Rebooting your phone
what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Overview Of Add-Ons visit Here link.

Re: Data to up

computergeek541 — Tue, 28 Sep 2021 04:07:23 GMT

@jaheppa wrote:
I recently purchased a 1 GB data top up. It shows that I have a top up on my account, but I still get no data when away from my wifi. Tried restarting phone. Anything I’m doing wrong?

When you say that it shows a top up, you you mean that the funds are now showing in your available balance? That would indicate that the add-on has not yet been purchased. Any time that a customer tries to buy an add-on when the funds are already in the Public Mobile account, the process only applies a payment top up. You would then to repeat the purchase procrdure to get the add-on.

Re: Data to up

Triguy — Mon, 27 Sep 2021 18:35:22 GMT

If you still see funds in your account then you need to add it your account by Click the plus sign (+) to add.

Re: Data to up

darlicious — Mon, 27 Sep 2021 18:41:13 GMT

@jaheppa

Have you ever had mobile data? Is it turned on? What kind of phone do you have?

Re: Data to up

jaheppa — Fri, 01 Oct 2021 18:49:58 GMT

Thanks got it all figured out. Didn’t know I had to reset my network settings for it to work. Did that and now it’s all good. Thanks for replies

(solved ..... Luddite)