topic Re: Double Billed/Charged in Get Support

Double Billed/Charged

ITMechanic — Thu, 06 Jan 2022 08:26:58 GMT

Logged into 'self serve' to add 'PIN Purchase'.
Received a notice of promotion "2GBBONUS."
"If you use $35/month plan by 21.09.07 get extra 2GB/month."
Bumped my plan up from $25/month to $35/month.
Logged back in [multiple times] to add 'Code' "2GBBONUS."
"Sorry, you are not eligible for this promotion."
Attempted to confirm plan upgrade; clicked 'Plan Details' link.
Received message indicating 'information unavailable' [multiple times].

Payment history: 21.09.08 = Both plans charged; $25 & $35.

Transaction History:

21.09.08: 3GB at 3G Speed $25 $2
21.09.08: 30 Day Plan $10 $27
21.09.08: Top-Up Voucher -$25 $37
21.09.08: 1GB at 3G Speed $15 $12
21.09.08: 30 Day Plan $10 $27
21.09.08: Reward - Loyalty... -$1 $37
21.08.30: 1GB Add-on $15 $36
21.08.30: Top-Up Voucher -$45 $51

'Chat Bot SIMon:' My inquiry was too complex.
'Plan Details' link now shows $35 plan without "2GBBONUS."
Still getting message "Sorry, you are not eligible for this promotion."

Any insight for getting the offered 2GB bonus & recovering my $25?

Re: Double Billed/Charged

Anonymous — Mon, 27 Sep 2021 16:07:14 GMT

@ITMechanic : Interesting that you got this notice. But it _does_ say it expires on 21-09-07.

Re: Double Billed/Charged

darlicious — Mon, 27 Sep 2021 16:10:58 GMT

@ITMechanic

This promo is misleading if you got sent it out of the blue....its only for new customers. Did you get an email? Anyhow if you explain to customer support that in your excitement of thinking you were getting a promo you didnt realize you would be forfeiting your new plan cycle. Ask them if they would please return you to your original plan and credit back the $35 to your account.

Send them a private message....

Edit:

Oops didn't mean to post yet.... of course they don't have to credit you but they will if you are nice.

Send a private message... Contact the CSA's (formerly moderators) by sending a private message and leave a detailed message explaining your issue and the info to verify your account by including the following information:

Full name and address on pm account. ( Or province and postal code for newer accounts.)
Email, phone # and pin #.

If you cannot remember your pin # include at least three ( if they apply)of the following:

Date of birth (n/a on newer accounts.)
Last payment, date, amount, type and last 4 digits.
Alternate phone number if any.
Security question and answer.
Plan amount, any add ons or promos on account.
Last 4 digits of sim card.
Any rewards in your account.
Autopay y/n?
Account #.
Frequently called/texted phone numbers in the last 30 days.

The average wait time is 2 to 4 hours but be prepared to wait up to 48 hours for non urgent requests. Current wait times are about one hour and are probably even less as I have had some very quick responses in tne past week.

Keep an eye on your private message box the envelope icon next to your avatar for a little number to pop indicating a message from the CSA's (formerly moderators.) Responding promptly will speed up service times.

Do not post any of this info in the community only in your private messages when communicating or contacting the Moderator_Team.

To send a private message to the CSA's (formerly moderators) click below
: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Double Billed/Charged

Triguy — Mon, 27 Sep 2021 16:09:54 GMT

The bonus data promotion is only for new customers.

https://productioncommunity.publicmobile.ca/t5/Announcements/Sept-23-28-FLASH-SALE-2GB-of-monthly-bonus-data-for-free/td-p/728744

Re: Double Billed/Charged

Anonymous — Mon, 27 Sep 2021 16:28:39 GMT

@ITMechanic

sign in to Self-Serve, to review your account, if you found at Available Funds: $ ? has the amount left, leave it for next bill cycle the will take it from there automatically,

or Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket

you can send a private message to Customer Support Agent by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck