topic Re: No service in Get Support

No service

MAKOHAGOD — Thu, 06 Jan 2022 08:26:58 GMT

I purchased and activated my new sim cart and my phone number is xxxxxxxxxx but when i inserted the card in my phone Tecno Camon 16 S. there is no network signal. however when i tried it on my friends phone the card worked perfectly.

Could you help unlock my phone?

edited by computergeek541: phone number removed

Re: No service

Anonymous — Wed, 08 Sep 2021 19:58:17 GMT

@MAKOHAGOD

remove your personal information in community site the are all customer like me and you, you can't post any personal info.. go to your message at edit reply. and remove it..

update @MAKOHAGOD

and if you try to test your SIM card in another device and is working then your device issue.

Re: No service

JK8 — Wed, 08 Sep 2021 20:01:47 GMT

@MAKOHAGOD wrote:
I purchased and activated my new sim cart and my phone number is xx but when i inserted the card in my phone Tecno Camon 16 S. there is no network signal. however when i tried it on my friends phone the card worked perfectly.
Could you help unlock my phone?

If your phone is locked you need to contact your previous carrier to have it unlocked.

Re: No service

Anonymous — Wed, 08 Sep 2021 20:03:57 GMT

@MAKOHAGOD : The phone doesn't appear to be compatible with this place.

Re: No service

hTideGnow — Wed, 08 Sep 2021 19:47:35 GMT

@MAKOHAGOD It looks like your phone does not have the required bands for 3G network on Public Mobile. if that is the case , your phone won't work for voice here.

Even for LTE, your phone only have some bands and not all that works here

Re: No service

Anonymous — Wed, 08 Sep 2021 19:48:07 GMT

@MAKOHAGOD

can you try to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

and Reboot your phone.

what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

Re: No service

hTideGnow — Wed, 08 Sep 2021 19:52:04 GMT

Yes, PM needs

3G UMTS/W-CDMA/HSPA: B2 (1900) and B5 (850)
4G FDD-LTE: B4 (1700/2100 AW1), B5 (850), B7 (2600), B12 (700), B17(700)

but your phone has

3G Bands HSDPA - 900 / 2100 <- not compatible at all
4G Bands 1, 3, 7, 8, 20, 28 <- only band 7 works on PM

you really need another phone to be used on PM (as well as Koodo and Telus and Bell)

Re: No service

pkaraa — Sat, 18 Sep 2021 17:34:18 GMT

check settings here

https://www.howtogeek.com/710873/how-to-reset-network-settings-on-android/

If the SIM is working in another phone then probably your phone is locked.

Re: No service

computergeek541 — Sun, 19 Sep 2021 03:53:58 GMT

@pkaraa wrote:
check settings here

https://www.howtogeek.com/710873/how-to-reset-network-settings-on-android/

If the SIM is working in another phone then probably your phone is locked.

It has already been established that the phone is essentially incompatible with Public Mobile. The device is entirely unable to make or receive phone calls at Public Mobile.