topic Re: Phone order status in Get Support

Phone order status

KevinY111 — Thu, 06 Jan 2022 08:26:52 GMT

I ordered an iPhone on Aug 20, and have yet to receive any other updates or notifications about delivery. I chatted with a Customer Service rep and was told it will take up to 10 business days for delivery. Still no word even after the 10 days.

I logged a ticket, and the auto reply says I would hear back in 48hrs. Few days later still no word.

What am I suppose to do now? Any advice?

Re: Phone order status

hTideGnow — Wed, 08 Sep 2021 16:25:26 GMT

@KevinY111 For phone order status, you will have to open a ticket with PM.

To open a ticket with Customer Support Agent, click on the Bubble or directly at : https://publicmobile.ca/chatbot

Type CPO phone
Click Track my order
Click I still haven't received my phone yet
Click Click here to submit a ticket

Follow the screen to complete ticket submission

If you have problems submitting a ticket, you can also send a private message to CS_Agents (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket successfully opened, keep checking your Community inbox (envelope icon on top right) CS Agent will communicate with you there

Re: Phone order status

Anonymous — Wed, 08 Sep 2021 16:24:36 GMT

@KevinY111

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck....

Re: Phone order status

Triguy — Wed, 08 Sep 2021 16:26:17 GMT

How long will it take to receive my Certified Pre-Owned phone order?

Your order will ship via Canada Post or UPS and you should receive your order within 10 days. Once your order has been shipped, you will receive an email with a tracking number; you can track your Canada Post package here, or your UPS package here.
If it has been more than 10 days, and you have not received your phone, please submit a ticket to our Customer Support Agents

Re: Phone order status

KevinY111 — Wed, 08 Sep 2021 16:36:23 GMT

I've already submitted a ticket to CS_Agent on Sept 3 using the methods above. Still no updates on my order and my ticket.

Is the only option to keep waiting?

Re: Phone order status

hTideGnow — Wed, 08 Sep 2021 16:38:17 GMT

@KevinY111 They are really delay last in terms of replying.

did you your Community inbox (envelope icon on top right) CS Agent will communicate with you there

Since it has been 5 days, I would direct message them again

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone order status

Meow — Wed, 08 Sep 2021 16:43:36 GMT

@KevinY111 wrote:
Is the only option to keep waiting?

It looks like this is currently the only option 😥

It looks like there is a lot of recent complains on CSR's response and assistance. What is going on? I always praised MODs for their promptness and this is becoming quite disturbing...