topic Re: Phone return / exchange in Get Support

Phone return / exchange

AlunLloyd — Thu, 06 Jan 2022 08:26:47 GMT

I just bought an iphone8 from publicmobile. The battery is defective and I am trying to return or exchange as I’m in the 30day warranty period. I’ve followed the process of opening a ticket and then wait … it’s been almost 48hrs with no response. Is this normal? It’s a little frustrating to have no correspondence at all around an issue with a product sold by public mobile. Thanks

Re: Phone return / exchange

JK8 — Wed, 08 Sep 2021 16:06:21 GMT

@AlunLloyd wrote:
I just bought an iphone8 from publicmobile. The battery is defective and I am trying to return or exchange as I’m in the 30day warranty period. I’ve followed the process of opening a ticket and then wait … it’s been almost 48hrs with no response. Is this normal? It’s a little frustrating to have no correspondence at all around an issue with a product sold by public mobile. Thanks

Yes, wait times are up to 48 hours, but recently longer.

Re: Phone return / exchange

Anonymous — Wed, 08 Sep 2021 16:09:56 GMT

@AlunLloyd

for more info visit Here link

or Here link

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Re: Phone return / exchange

hTideGnow — Wed, 08 Sep 2021 16:31:49 GMT

@AlunLloyd Look like they are still trying to clear up the backlog from the weekend. They might reply a bit later than 48 hours.

You can try to send them another direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Also, a reminder, keep checking your Community inbox (envelope icon on top right) CS Agent will communicate with you there

Re: Phone return / exchange

Triguy — Wed, 08 Sep 2021 16:35:35 GMT

Returns & ExchangesYou can shop with confidence as we offer a 30-day Money Back Guarantee for all Certified Pre-Owned phones; if you are not happy with your purchase, initiate the process following the steps in this help article for a full refund or exchange within 30 days of purchase.Please note that at this time, we are only able to exchange a faulty device for the same model while supplies last; otherwise, you will be refunded. If you wish to exchange your device for a different model, you must first return the item for a refund and place a new order for a different device when the one you’d like becomes available.For more information about our Warranty, Returns or Repair policies for Certified Pre-Owned Phones, please see our help article.

Re: Phone return / exchange

computergeek541 — Mon, 06 Dec 2021 23:46:50 GMT