topic Re: New activation Not Working in Get Support

Re: New activation Not Working

Jaspreet123 — Thu, 06 Jan 2022 08:26:36 GMT

Can you help

Re: New activation Not Working

JK8 — Sat, 25 Sep 2021 04:31:02 GMT

@Jaspreet123 wrote:
Can you help

Give us more details on what the issue is?

Re: New activation Not Working

Jaspreet123 — Sat, 25 Sep 2021 04:31:56 GMT

I have paid the bill but phone still don’t ha Data and unable to make calls.

Re: New activation Not Working

JK8 — Sat, 25 Sep 2021 04:34:57 GMT

@Jaspreet123 wrote:
I have paid the bill but phone still don’t ha Data and unable to make calls.

Are you a brand new customer or are you paying for a renewal?

Re: New activation Not Working

Jaspreet123 — Sat, 25 Sep 2021 04:35:40 GMT

Renewal

Re: New activation Not Working

Jaspreet123 — Sat, 25 Sep 2021 04:37:09 GMT

Renewal

Re: New activation Not Working

JK8 — Sat, 25 Sep 2021 04:38:17 GMT

@Jaspreet123 wrote:
Renewal

When is your renewal date? What is the status in self service…..does it say Active? How were you paying autopay? Vouchers? Do you have any services …text, incoming calls?

Re: New activation Not Working

Anonymous — Sat, 25 Sep 2021 04:42:58 GMT

@Jaspreet123: Are you on the $15 plan? Do you see the line saying minutes on your overview page? Do you see the line saying data on your overview page?

Re: New activation Not Working

softech — Sat, 25 Sep 2021 04:50:08 GMT

@Jaspreet123 wrote:
I have paid the bill but phone still don’t ha Data and unable to make calls.

@Jaspreet123

Is there any fund showing up as Available Fund in My Account?

If so, is Available Fund = your plan amount you just paid? if so, the amount is there and just PM not renewing your plan.

Can you try to pay $1 more (going to One Time Payment, select Other and enter the amount $1) . Once payment went through, click Reactive Current Plan button. , logoff My Account and reboot the phone.

Re: New activation Not Working

Anonymous — Sat, 25 Sep 2021 04:55:24 GMT

@Jaspreet123 : Or are you thinking that this is a pay as you go place? It's not. It's a 30 day plan. Just adding money doesn't give you services.

Re: New activation Not Working

JK8 — Sat, 25 Sep 2021 05:01:08 GMT

@Anonymous @softech

Are we playing the game Clue tonight?

Re: New activation Not Working

Anonymous — Sat, 25 Sep 2021 05:10:52 GMT

@JK8 : lol There are precious few clues to go on so we're all asking questions. We can always throw in the bog standard reply and get on with our lives. 🙂

Re: New activation Not Working

Yummy — Sat, 25 Sep 2021 15:50:22 GMT

Can you post screen print of your account status (remove personal data) so we can see what is exactly going on, please.

Re: New activation Not Working

esjliv — Sun, 26 Sep 2021 03:35:21 GMT

@Jaspreet123 wrote:
I have paid the bill but phone still don’t ha Data and unable to make calls.

@Jaspreet123

Try one or more of the below:

*turn off your phone for a minute, than rebooting

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Try your SIM into another phone to see if you have any services...to rule out a phone issue.

IF still issues, ask CSA to check your account. Methods to contact CSA here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator