topic Re: Refund for overpayment in Get Support

Re: Refund for overpayment

sujithssk — Thu, 06 Jan 2022 08:26:23 GMT

My friend had helped me by making a payment with his credit card in July 7th,2021. There was no auto pay activated but his card has been debited with 2 amounts of $39.20 on Aug 24th. Please refund this amount to his card. I have been making my monthly payments using vouchers and visa debit.

Re: Refund for overpayment

t_p — Fri, 24 Sep 2021 17:10:21 GMT

@sujithssk wrote:
My friend had helped me by making a payment with his credit card in July 7th,2021. There was no auto pay activated but his card has been debited with 2 amounts of $39.20 on Aug 24th. Please refund this amount to his card. I have been making my monthly payments using vouchers and visa debit.

You have to open a ticket with CS for that:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Refund for overpayment

computergeek541 — Sat, 25 Sep 2021 03:08:19 GMT

@sujithssk wrote:
My friend had helped me by making a payment with his credit card in July 7th,2021. There was no auto pay activated but his card has been debited with 2 amounts of $39.20 on Aug 24th. Please refund this amount to his card. I have been making my monthly payments using vouchers and visa debit.

Does your friend also have Public Mobile service? Is it possible that the charges are for that? I'm assuming that you had a renewal near July 7th. August 24th wouldn't line up with the timing for a 30-day plan renewal.

Re: Refund for overpayment

Anonymous — Sat, 25 Sep 2021 03:46:51 GMT

@sujithssk : So that's the $35 plan with a BC area code. What plan do you have? What is the pay before date up top of your overview page? If you're paying with Visa Debit then his card wouldn't exist on your account.

Re: Refund for overpayment

softech — Sat, 25 Sep 2021 04:02:29 GMT

@sujithssk When is the next renewal date of your plan? Oct 5? or Oct 23? It is interesting how your friend got charged on Aug 24th if you paid on July 7th. Unless you have make a plan change at that time?

Did you login to My Account and did Transaction History shows anything around August 24th? If it didn't show anything, it is possible that the charge, even it is from PM, is from another account. Maybe your friend used the credit card on another account?

Also, when did you activate your account? Was any error during activation and you have to go through the activation process more than once? Just wondering if some "ghost" accounts was created

Re: Refund for overpayment

Anonymous — Sat, 25 Sep 2021 16:13:23 GMT

@sujithssk

sign in to Self-Serve, to review your account, if you found at Available Funds: $ ? has the amount left, leave it for next bill cycle the will take it from there automatically,

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

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Re: Refund for overpayment

Meow — Sat, 25 Sep 2021 16:11:27 GMT

It will be great to have screenshot of your account to see your renewal date and try to figure out what is going on.

As mentioned above, July 7 does not correspond with August 24 as renewal date.

Re: Refund for overpayment

jivetalker — Mon, 27 Sep 2021 07:13:57 GMT

@sujithssk

Does your friend have a better half? Sure sounds like a couple who activated together and renew together on the same day. Tell your friend to check his pm account and contact pm if he thinks it's a mistaken charge.