topic Re: Overpaying - looking for refund in Get Support

Overpaying - looking for refund

SGKoop — Thu, 06 Jan 2022 08:26:19 GMT

My account is being double charged every month. How do I get that fixed.

Re: Overpaying - looking for refund

t_p — Fri, 24 Sep 2021 15:41:27 GMT

@SGKoop wrote:
My account is being double charged every month. How do I get that fixed.

Since when were you double charged?

You can open aticket with CS here:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Overpaying - looking for refund

SGKoop — Fri, 24 Sep 2021 15:43:19 GMT

Since March

Re: Overpaying - looking for refund

t_p — Fri, 24 Sep 2021 15:46:45 GMT

@SGKoop wrote:
Since March

Do you see every of those double charges in your account Payment history?

If so you should open a ticket as mentioned above.

Re: Overpaying - looking for refund

Dunkman — Fri, 24 Sep 2021 15:54:37 GMT

@SGKoop

When did you activate your account? Did you have troubles with activation? Sometimes, if there was a problem with activation, a ghost account was created which may lead to monthly overcharges.

Or do you have multiple accounts with PM?

Re: Overpaying - looking for refund

Meow — Fri, 24 Sep 2021 15:56:45 GMT

Where do you see these double charges? On your credit card or PM account?

Do you do any manual payments close to renewal date? Do you have auto-pay set up?

Can you provide screenshot of your CC and PM account (mask personal data).

Re: Overpaying - looking for refund

SGKoop — Fri, 24 Sep 2021 16:00:33 GMT

Yes, I had trouble with the accounts at set up. I have two accounts but charged for 3.
I’ve been paying for 3 accounts for six months.

Re: Overpaying - looking for refund

SGKoop — Fri, 24 Sep 2021 16:01:10 GMT

I prepay on my credit card.

Re: Overpaying - looking for refund

SGKoop — Fri, 24 Sep 2021 16:02:41 GMT

the duplicate payments don’t show up on my statement. Just on my credit card.

Re: Overpaying - looking for refund

SGKoop — Fri, 24 Sep 2021 16:03:43 GMT

Sorry, don’t show up in payment history.

Re: Overpaying - looking for refund

Anonymous — Fri, 24 Sep 2021 16:09:10 GMT

@SGKoop : You'll need to get the CSA's to fix all of this. And refunding all those charges.

Did you activate in a store?

Re: Overpaying - looking for refund

t_p — Fri, 24 Sep 2021 16:11:21 GMT

@SGKoop wrote:
Sorry, don’t show up in payment history.

Like @Dunkman said, you might be paying for a .ghost account .

Open a ticket with CS:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Overpaying - looking for refund

SGKoop — Fri, 24 Sep 2021 16:14:09 GMT

Thank you, will do

Re: Overpaying - looking for refund

Anonymous — Fri, 24 Sep 2021 16:39:33 GMT

@SGKoop

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..