topic Re: Beginner’s Guide to the Community in Get Support

Re: Beginner’s Guide to the Community

sehmipoonam729 — Thu, 06 Jan 2022 08:26:12 GMT

i just switched to public mobile to fido in August but my payment is deducted on September 18th of 25.99.i want refund as I did not used the services even.so please help me for refund back.

Re: Beginner’s Guide to the Community

Anonymous — Thu, 23 Sep 2021 23:35:36 GMT

@sehmipoonam729 : Did you port your number out? If not then with autopay set up the company would have no way to know you wanted to stop.

If you did port out then there have been sporadic reports of charges continuing. You'll need to contact the CSA's.

Re: Beginner’s Guide to the Community

Anonymous — Thu, 23 Sep 2021 23:38:01 GMT

@sehmipoonam729

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: Beginner’s Guide to the Community

darlicious — Fri, 24 Sep 2021 00:20:29 GMT

@sehmipoonam729

Try logging into your account. If you can't then it's a weird and rare incidence of a phantom autopay charge. Contact customer service for a refund.

If you can log in remove your autopay card. A refund is unlikely but you can try....especially if you have a pending stuck port. If you didn't get the PAT(porting authorization text) from pm maybe you can convince both fido and pm to split the refund. Pm for not sending out the PAT and fido for not giving you the appropriate customer support and service to ensure your port completed. I mean that's why you pay more at fido is to have a phone number to call to fix these kind of issues isnt it?