topic Re: I don't have access to the network. in Get Support

I don't have access to the network.

crobertsindustr — Thu, 06 Jan 2022 08:26:08 GMT

I activated my SIM card and payed for a plan yesterday, but I still don't have service today. I have a Sonim xp8 and a number I ported from Telus. Can anyone help?

Re: I don't have access to the network.

BlueB — Tue, 07 Sep 2021 19:29:36 GMT

@crobertsindustr

Welcome to the Public Mobile Community! 🙂

To clarify, what happens when you say you don't have "access to the network"?

Have you created + able to log into your Self Serve account online?

Are you able to dial 611 or anywhere else?

Can you send text messages or have any data access?

Re: I don't have access to the network.

softech — Tue, 07 Sep 2021 19:30:30 GMT

can you confirm. .. can you make outgoing calls? how about incoming calls? and data?

the phone Sonim xp8 was used on telus before?

Re: I don't have access to the network.

crobertsindustr — Tue, 07 Sep 2021 19:31:44 GMT

I can't make or receive any calls or texts. I get a notification saying cellular network not available.

Re: I don't have access to the network.

crobertsindustr — Tue, 07 Sep 2021 19:32:03 GMT

I do have a self serve account set up.

Re: I don't have access to the network.

crobertsindustr — Tue, 07 Sep 2021 19:33:00 GMT

No, I bought the Sonim xp8 and a new sim card from Public Mobile. I had a Sonim xp7 with telus.

Re: I don't have access to the network.

Anonymous — Tue, 07 Sep 2021 19:35:26 GMT

@crobertsindustr

do one thing Make sure your phone is off before removing your SIM card,

and take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here link to get started.

or you can send a private message to Customer Service by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck

Re: I don't have access to the network.

BlueB — Tue, 07 Sep 2021 19:36:29 GMT

@crobertsindustr

If you plug your SIM card into another phone, such as your old Sonim XP7, does it work with the Public Mobile network?

What does your account status say when you first log in? Does it say your ACCOUNT STATUS is ACTIVE?

Re: I don't have access to the network.

Anonymous — Tue, 07 Sep 2021 19:42:25 GMT

@crobertsindustr

when you do port from Telus to PM do you receive SMS reply YES..

i think you stuck with Transferring your old Phone Number..

you have to Contact Customer Support Agent by CS_Agent ,

Re: I don't have access to the network.

crobertsindustr — Tue, 07 Sep 2021 19:42:24 GMT

The new sim card doesn't fit in the old phone.

I can't see where it would say active account status when I log in...

Re: I don't have access to the network.

crobertsindustr — Tue, 07 Sep 2021 19:42:59 GMT

Okay. I'll check that out..

Thank you

Re: I don't have access to the network.

Anonymous — Tue, 07 Sep 2021 19:47:13 GMT

@crobertsindustr wrote:
The new sim card doesn't fit in the old phone.

I can't see where it would say active account status when I log in...

@crobertsindustr

The Public Mobile Triple Punch SIM card fits most phones as it’s a 3 model,

1. Standard

2. Micro

3. Nano

see the photo

Solved: SIM card - Community (publicmobile.ca)

Re: I don't have access to the network.

softech — Tue, 07 Sep 2021 19:46:15 GMT

@crobertsindustr wrote:
The new sim card doesn't fit in the old phone.

I can't see where it would say active account status when I log in...

@crobertsindustr after you login, you should see the status on the front page

Re: I don't have access to the network.

esjliv — Wed, 08 Sep 2021 00:02:28 GMT

@crobertsindustr wrote:
I activated my SIM card and payed for a plan yesterday, but I still don't have service today. I have a Sonim xp8 and a number I ported from Telus. Can anyone help?

Hello @crobertsindustr

If your status shows ACTIVE on your Self Serve account, or when you call 611 it says status, have you tried all these trouble shooting steps:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/