topic Re: history in Get Support

history

Discount40 — Thu, 06 Jan 2022 08:26:05 GMT

how can I get my call history for the month of May

Re: history

BlueB — Tue, 07 Sep 2021 19:34:08 GMT

Welcome to the Public Mobile Community! 🙂

Since the Self Serve feature is going back to June - May is a bit far back so you'll need to reach out to a CS Agent (staff) by creating a ticket through the SIMon chatbot (chat bubble, lower-right corner) or here. They should be able to retrieve those details for you.

Re: history

Anonymous — Tue, 07 Sep 2021 19:37:10 GMT

@Discount40

go sign in to Self-Serve, to review your account, and see full History....

Re: history

Anonymous — Tue, 07 Sep 2021 19:38:11 GMT

@Discount40 : You can't go back that far. See BlueB above.

Re: history

LurganIeUk — Tue, 07 Sep 2021 20:07:42 GMT

See Usage History below.

See Payment History below.

Re: history

BlueB — Tue, 07 Sep 2021 20:32:09 GMT

@LurganIeUk

The View Usage history only goes for the last 90 days (as you mentioned) back until June. If @Discount40 is looking for Call (Usage) for May, CS Agent help is required unless there's another trick I don't know about? 🙂