topic Re: Blocked from my account in Get Support

Blocked from my account

Rameezer — Thu, 06 Jan 2022 08:25:52 GMT

I am having a list of problems

1. My original account go locked out. Waited for days and still can't get in.

2. Therefore could not register my new sim so created a new profile

3. Now my new sim is not working. My phone registers it being a public mobile network but I'm getting no signals.

How can I ever talk to Someone who can help?

Re: Blocked from my account

Anonymous — Wed, 22 Sep 2021 22:53:22 GMT

@Rameezer

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck...

Re: Blocked from my account

computergeek541 — Thu, 23 Sep 2021 05:43:52 GMT

@Rameezer wrote:
I am having a list of problems
1. My original account go locked out. Waited for days and still can't get in.
2. Therefore could not register my new sim so created a new profile
3. Now my new sim is not working. My phone registers it being a public mobile network but I'm getting no signals.
How can I ever talk to Someone who can help?

A new Self Serve account cannot be created unless you activate a brand new Public Mobile account with a new phone number. Is that what you did? Howver, if you activated a new Pubic Mobile account, the lockout of the original account would be unrelated to any of these issues.

Are you trying to use a new Self Serve account to swap your service to a new SIM card? That can't be done. You would need to regain access to your original account to peform this task.

Re: Blocked from my account

t_p — Thu, 23 Sep 2021 14:13:02 GMT

@Rameezer wrote:
I am having a list of problems
1. My original account go locked out. Waited for days and still can't get in.
2. Therefore could not register my new sim so created a new profile
3. Now my new sim is not working. My phone registers it being a public mobile network but I'm getting no signals.
How can I ever talk to Someone who can help?

Open a ticket with CS to regain access to the locked account:

Chat with Public Mobile (tiia.ai)

If you have indeed opened a second account (which you called "profile"?), you'll have to open another ticket to sort out the problem (did you try to port the old number to the new SIM?)

Re: Blocked from my account

hTideGnow — Thu, 23 Sep 2021 13:03:42 GMT

@t_p wrote:
@Rameezer wrote:
I am having a list of problems
1. My original account go locked out. Waited for days and still can't get in.
2. Therefore could not register my new sim so created a new profile
3. Now my new sim is not working. My phone registers it being a public mobile network but I'm getting no signals.
How can I ever talk to Someone who can help?

Open a ticket with CS to regain access to the locked account:
https://www.publicmobile.ca/en/on/get-help/form/U2FsdGVkX1-vHtj-K-rDDlwC2PLIkVFixcAlHt8Y-u7Di-Zv4grjXq4Vat6sqXaHIF6itYFYhDHRI6y-b5Z_aw

@t_p

Pretty sure this link is a specific link for one time use. Once it is used to open a ticket , it won't work again.

I suggest to post the proper way to go to chatbot: https://publicmobile.ca/chatbot

shortcut is good.. but make sure it works 🙂