topic Re: Just activated a sim card, but need it changed to a different one - keep getting error message in Get Support

Just activated a sim card, but need it changed to a different one - keep getting error message

tara9 — Thu, 06 Jan 2022 08:25:49 GMT

Trying to swap a sim card number but am getting an "oops something when wrong" - and even when I got through and chose 'email the code', I never received an email.

Re: Just activated a sim card, but need it changed to a different one - keep getting error message

Triguy — Tue, 07 Sep 2021 12:36:59 GMT

Try using a different browser and incognito mode. Also try clearing your cache and cookies then reboot.

If you still need assistance then submit a ticket.

Here’s when and how to contact our Customer Support Agents:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Just activated a sim card, but need it changed to a different one - keep getting error message

t_p — Tue, 07 Sep 2021 12:50:20 GMT

@tara9 wrote:
Trying to swap a sim card number but am getting an "oops something when wrong" - and even when I got through and chose 'email the code', I never received an email.

If you have tried unsuccessfully too many times, the activation could be temporarily locked. Try again after an hour or so in incognito mode.

Re: Just activated a sim card, but need it changed to a different one - keep getting error message

BlueB — Tue, 07 Sep 2021 12:57:33 GMT

@tara9

Just to verify, it's a new and unused SIM card, correct? You'll also get an error if it's an old, deactivated one (since they can't be reused).

Let us know how things go, either with the CS Agent or retrying later with Incognito.

Re: Just activated a sim card, but need it changed to a different one - keep getting error message

tara9 — Tue, 07 Sep 2021 12:58:57 GMT

Its new - but I've tried entering it a number of times now just trying to get that email with the verify code

Re: Just activated a sim card, but need it changed to a different one - keep getting error message

Dunkman — Tue, 07 Sep 2021 13:46:53 GMT

@tara9

As mentioned above, the website is finicky, you can try a different web browser, clear cache or incognito mode. Or try a different device. Waiting some time in between attempts might be a good idea also.

Edit: By the way, why do you want to change to a different SIM card, when you just activated an initial one? Did you physically lose the activated SIM card?

Re: Just activated a sim card, but need it changed to a different one - keep getting error message

BlueB — Tue, 07 Sep 2021 13:06:03 GMT

@tara9

Just to expand on what @Dunkman mentioned... Public Mobile's system has a bunch of glitches here and there, so if something (else) doesn't work wait and try a bit later. We're always here on the forums too!

Re: Just activated a sim card, but need it changed to a different one - keep getting error message

AE_Collector — Tue, 07 Sep 2021 15:08:38 GMT

It has been years since I activated an account….

What email with verify code? Is this a reference to a “welcome to Public Mobile” type message or a reference to a text message from your current provider if you are porting over an existing phone number?

AE_Collector