topic Re: Data is very slow (can't watch YouTube, OK for browsing) in Get Support

Data is very slow (can't watch YouTube, OK for browsing)

bjhiwvhwipviwhj — Thu, 06 Jan 2022 08:25:46 GMT

Google Pixel 1, LTE, was OK in the past has been bad for some time (>1y probably).

Any ideas how to troubleshoot? Can't watch a YouTube video or listen to music.

Re: Data is very slow (can't watch YouTube, OK for browsing)

hairbag1 — Wed, 22 Sep 2021 21:56:54 GMT

@bjhiwvhwipviwhj...are you located in Manitoba ?

Re: Data is very slow (can't watch YouTube, OK for browsing)

bjhiwvhwipviwhj — Wed, 22 Sep 2021 21:58:02 GMT

Toronto.

Re: Data is very slow (can't watch YouTube, OK for browsing)

hairbag1 — Wed, 22 Sep 2021 21:59:22 GMT

@bjhiwvhwipviwhj wrote:
Toronto.

If it's been slow for quite awhile...try the sim in a different phone to see if it's a phone problem.

Let us know, ok.

Re: Data is very slow (can't watch YouTube, OK for browsing)

Anonymous — Wed, 22 Sep 2021 22:01:57 GMT

@bjhiwvhwipviwhj

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and you can try to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

or can you try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone

This is quick and simple,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Re: Data is very slow (can't watch YouTube, OK for browsing)

t_p — Thu, 23 Sep 2021 01:38:10 GMT

@bjhiwvhwipviwhj wrote:
Google Pixel 1, LTE, was OK in the past has been bad for some time (>1y probably).

Any ideas how to troubleshoot? Can't watch a YouTube video or listen to music.

Try putting your phone on 3G network to see if it makes any difference.