topic Re: No signal for SIM Card in Get Support

No signal for SIM Card

mdaghmechi — Thu, 06 Jan 2022 08:25:44 GMT

I am traveling. When I left my province, the SIM Card is deactivated and there is no signal to make a call.
I restarted the cell phone, extracted and inserted the SIM Card several time. There is no signal yet. This condition is very uncomfortable and is not acceptable.

Re: No signal for SIM Card

cavemantoronto — Tue, 07 Sep 2021 09:00:51 GMT

Put the sim in another phone to see if it works there. Did you go through a renewal? Traveling in different provinces doesn't cut the signal.

Re: No signal for SIM Card

darlicious — Tue, 07 Sep 2021 09:12:29 GMT

@mdaghmechi

Call 611 from your phone. What does it tell you?

Re: No signal for SIM Card

esjliv — Tue, 07 Sep 2021 10:47:48 GMT

@mdaghmechi wrote:
I am traveling. When I left my province, the SIM Card is deactivated and there is no signal to make a call.
I restarted the cell phone, extracted and inserted the SIM Card several time. There is no signal yet. This condition is very uncomfortable and is not acceptable.

@mdaghmechi

Are you in a remote area?

Here is a link for a coverage map.

https://www.publicmobile.ca/en/bc/coverage

Canadian Cell Towers

http://www.ertyu.org/steven_nikkel/cancellsites.html

Can you try manually selecting your Mobile Connections area to 3G for a better calling signal.

There are some Provincial Only calling plans out there, but type of signal are you referring to ?

Re: No signal for SIM Card

BlueB — Tue, 07 Sep 2021 14:03:48 GMT

@mdaghmechi

I'm also curious what you mean when you say "deactivated." Usually this doesn't happen until after your services are suspended and account closed (due to port out or 90 days after suspension).

If you're able to log into your Self Service account online (or 611), let us know what your account status is.

Re: No signal for SIM Card

t_p — Tue, 07 Sep 2021 13:57:11 GMT

@BlueB wrote:
@mdaghmechi
... (due to port out or 60 days after suspension).

In fact it's 90 days.

Re: No signal for SIM Card

Yummy — Tue, 07 Sep 2021 14:00:40 GMT

You might be in a 'dead zone' where no cell towers are close by. If you are in urban area ask people do they have cell signal in their phones.

Re: No signal for SIM Card

Anonymous — Tue, 07 Sep 2021 14:04:06 GMT

@mdaghmechi : Are you traveling in Canada? Or are you elsewhere? If outside Canada then PM only offers roaming add-ons for the states. Elsewhere...nothing.

Re: No signal for SIM Card

BlueB — Tue, 07 Sep 2021 14:04:20 GMT

Oops, thanks @t_p! Corrected... 🙂

Re: No signal for SIM Card

barrascuk — Tue, 07 Sep 2021 17:13:10 GMT

Can you log into My Account? It should tell you if you account is active.

Are you in a remote area...ask others?

Reboot phone again.