topic Re: *611 problem in Get Support

*611 problem

Jamie2 — Thu, 06 Jan 2022 08:25:43 GMT

when l try to call *611 it says my password doesnt match so l need to change my password so how do l change my password to be able to call *611

Re: *611 problem

t_p — Wed, 22 Sep 2021 15:54:22 GMT

@Jamie2 wrote:
when l try to call *611 it says my password doesnt match so l need to change my password so how do l change my password to be able to call *611

If you mean the PIN, you'll have to ask CS help

Private Messages - Community (publicmobile.ca)

Re: *611 problem

Anonymous — Wed, 22 Sep 2021 16:01:06 GMT

@Jamie2 : You can call 611...but yes to do much of anything you need your 4 digit PIN. You might still have this on your phone from when you activated. It would be _from_ 611.

Otherwise, to get it changed you'll need to contact the CSA's.

You can hear your balance and due date and redeem vouchers without the PIN.

Re: *611 problem

BlueB — Wed, 22 Sep 2021 16:01:58 GMT

@Jamie2

If you need to reset or change your PIN, you'll need to reach out to a CS Agent (staff) to help, best done through the SIMon chatbot (chat bubble, lower-right corner) or click here to message them directly.

You can also look back at your Text Messages from Public Mobile. When you activated your account, you would have received a text message with your PIN number. 🙂

Re: *611 problem

Anonymous — Wed, 22 Sep 2021 16:15:50 GMT

@Jamie2

you Have To Contact Customer Support Agent by CS_Agent ,

Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

you can send a private message to Customer Service by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,>> you will say forgetting and they will Reset for you,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck...