topic Re: Question in Get Support

Question

Greiagon — Thu, 06 Jan 2022 08:25:35 GMT

Why am I getting a text saying 75% of my data was used after only 500mb were used on a 2.5gb plan?

Re: Question

Dunkman — Wed, 22 Sep 2021 13:40:52 GMT

@Greiagon

Those warning texts can be inaccurate sometimes.

What does your self service account show? Under Data and Add ons, there should be your data tracker?

If unsure, screenshot that section.

Re: Question

Greiagon — Wed, 22 Sep 2021 13:47:39 GMT

Did just that in case. Thank you.

Re: Question

Yummy — Wed, 22 Sep 2021 13:48:37 GMT

Log in into your PM account and check your data usage there. That is the Most accurate tracking. All other usage values (through your phone or 3rd part apps) will not be 100% correct same as SMS from PM.

Re: Question

hTideGnow — Wed, 22 Sep 2021 13:50:10 GMT

@Greiagon Text like this from PM is not very useful or reliable. Always login to My Account and confirm the usage from the Overview Tab.

Re: Question

BlueB — Wed, 22 Sep 2021 15:54:58 GMT

@Greiagon

I agree that the best way to check is to log into your Self Serve account to see how much data you've actually use (and what's remaining).

One other thing to note, is that Public Mobile is on a 30-day plan cycle. Most other providers (and phones!) track data by Month so after a few months the days can start moving around and gets confusing. There are third-party apps you can use to track your data by 30-days or you can update this whenever your Plan goes to a new cycle. Hope this helps a bit! 🙂

Re: Question

Anonymous — Wed, 22 Sep 2021 16:24:05 GMT

@Greiagon

visit Here link to Managing Your Data Usage, and to save it your data...