topic Re: Porting number in Get Support

Porting number

bkehew — Thu, 06 Jan 2022 08:25:26 GMT

I currently have a family plan with TELUS with four phones and four different numbers. If I switch one phone to PM, will my Telus account be canceled right away before the other phones can be switched over? We plan to switch two phones to PM and the other two to other carriers.

Re: Porting number

esjliv — Mon, 06 Sep 2021 19:42:45 GMT

@bkehew wrote:
I currently have a family plan with TELUS with four phones and four different numbers. If I switch one phone to PM, will my Telus account be canceled right away before the other phones can be switched over? We plan to switch two phones to PM and the other two to other carriers.

Hello @bkehew

That is a question for Telus, really.

When you port a Telus number over to PUblic Mobile the ONE Telus number with them will be cancelled. Not sure what your terms/conditions are for this. So that is why you should ask Telus if this affects anything.

NOTE: Public Mobile IS a Telus owned company.

And, Public Mobile does not offer family plans. One unique email per account/SIM card.

Re: Porting number

Anonymous — Mon, 06 Sep 2021 19:53:40 GMT

@bkehew

and when switch from Telus to public mobile, and your account Telus automatically close

you don't have to do anything and your account with Telus have be activated to the Transferring process will going through,

important to know

Make sure that you have the old sim card in your phone when you're porting your number. You should get a message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

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Re: Porting number

Dunkman — Mon, 06 Sep 2021 19:58:51 GMT

@bkehew

When you just port one line, your remaining Telus family account will not be cancelled.

In general, it is recommended the port the "master" line last from the family plan. Just in case something happens when you port the master line earlier.

Re: Porting number

popping — Mon, 06 Sep 2021 20:04:28 GMT

@bkehew

@esjliv is right. You need to find out how the Telus family plan is structured.

I had family plan with Zoomer. I need to move the number to be ported out to a cheap plan before I can port it out to PM. You may need to do the same. If you move a number to an individual postpaid plan, you can port out that number next day. Since it is a postpaid plan, you will not be charged for the days after the new plan after port out.