topic Re: Issues in transfering my number in Get Support

Issues in transfering my number

mshirdelpour — Thu, 06 Jan 2022 08:25:23 GMT

I was a Public mobile customer. I get my number from public mobile. Then I transfer to another provider. Because of technical problem I came back to public mobile again and I transfer my number too.

Now the previous provider said that my number did not port completely. And I am still with the previous provider.

But I put my Public Mobile SIM I can make and receive a call.

Could you please help me to solve a problem. I Have just one day to completely refund my invoice.

Re: Issues in transfering my number

Yummy — Tue, 21 Sep 2021 17:56:36 GMT

When you turn on your phone or toggle airplane mode on/off, does it say Public Mobile?

In settings, does it show your old phone number (number you ported to PM)?

When you did port your number to PM did you leave your old SIM in your phone to receive SMS to confirm porting and did you answer 'yes'? Message from old provider should come within 90 minutes or port request.

Re: Issues in transfering my number

Anonymous — Tue, 21 Sep 2021 17:56:53 GMT

@mshirdelpour

Make sure that you have the old SIM card in your phone when you're porting your number. You should get a SMS message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

if you stuck with Transferring your old Phone Number,

Here’s how to contact Customer Support Agent by CS_Agent,

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your phone number,
which carrier,

Good luck and your welcome back to Public Mobile

with a Beautiful Service

you will be very happy.....

Re: Issues in transfering my number

mshirdelpour — Tue, 21 Sep 2021 17:59:06 GMT

When I Turn on my cell phone it shows public mobile.

Re: Issues in transfering my number

softech — Tue, 21 Sep 2021 18:15:18 GMT

@mshirdelpour wrote:
IBut I put my Public Mobile SIM I can make and receive a call.

You can make call and receive calls with your ORIGINAL phone number you have PM? People who got your call see the number on their call display?

they can call you on your ORIGINAL PM number and you receive the call? you can receive their text , too?

Lastly, I believe you can. YOu can logon to My Account still, right? If you come to this page on PM Public Mobile - Change Plan

Do you see your phone number there? If so, then there is nothing to be done on PM side. It would mean that the porting has never completed when you try to leave PM. So, nothing was changed on this end.

Re: Issues in transfering my number

t_p — Tue, 21 Sep 2021 18:12:52 GMT

@mshirdelpour

Your transfer is not completed.

Contact PM Customer Service to ask for porting re-initiation:

Private Messages - Community (publicmobile.ca)

Re: Issues in transfering my number

mshirdelpour — Tue, 21 Sep 2021 18:18:07 GMT

How can I contact Public Mobile customer service.

Could you give me the number?

Re: Issues in transfering my number

t_p — Tue, 21 Sep 2021 18:20:17 GMT

@mshirdelpour wrote:
How can I contact Public Mobile customer service.
Could you give me the number?

Private Messages - Community (publicmobile.ca)

It's online support only. No phone number.

Re: Issues in transfering my number

mshirdelpour — Tue, 21 Sep 2021 20:41:30 GMT

I see this on my page

Alternate Phone Number: xxxxxx

It is not my number.

My Nubmer is: xxxxxxxxx

edited by computergeek541: phone numbers removed

Re: Issues in transfering my number

t_p — Tue, 21 Sep 2021 18:26:09 GMT

@mshirdelpour wrote:
I see this on my page
Alternate Phone Number: 778-xxxxxxx
It is not my number.

My Nubmer is: 778-xxxxxxx

You should not post any personal info here since it's a public forum.

Contact PM customer service and let them know what the other provider says.

Re: Issues in transfering my number

Anonymous — Tue, 21 Sep 2021 18:40:03 GMT

@mshirdelpour wrote:
How can I contact Public Mobile customer service.
Could you give me the number?

@mshirdelpour

I gave you instructions in my OP How to contact customer service Public Mobile,

and Public Mobile not support by phone call or email, only by Private Messages...

i will provide a phone call to port number department, maybe they will help you,

Check your private message inbox (click on the envelope top right of your screen)

Re: Issues in transfering my number

mshirdelpour — Tue, 21 Sep 2021 18:42:43 GMT

Thank you. I will check my inbox

Re: Issues in transfering my number

Anonymous — Tue, 21 Sep 2021 18:44:53 GMT

@mshirdelpour wrote:
Thank you. I will check my inbox

@mshirdelpour

i hope they will help you...Good Luck.