topic Re: Monthly Statement in Get Support

Monthly Statement

Barb_B — Thu, 06 Jan 2022 08:25:17 GMT

Is Public Mobile considering making monthly statements available online?

Re: Monthly Statement

Meow — Tue, 21 Sep 2021 13:51:36 GMT

You might ask CSR but I doubt they would have affirmative answer or it will be 'it is in the works'.

Few customers asked for it and not being able to easily get it, leave this fine provider.

To my best knowledge it is Possible to get it but you have to be persistent and patient and talk to CSR.

Re: Monthly Statement

hTideGnow — Tue, 21 Sep 2021 14:01:55 GMT

@Barb_B No, no monthly statement at the moment. Many asked before but I doubt they will implement that.

Do you need one? You can open a ticket with Customer Support Agent but it takes time. So, it's better to order invoice in batch, every 3 months or 6 months.

Re: Monthly Statement

Dunkman — Tue, 21 Sep 2021 14:03:56 GMT

@Barb_B

It would be a nice feature to have for some customers especially for tax purposes. No changes in the near future. It is a slow process unfortunately.

To keep costs low and plans lower cost, PM does not have the extras. Low cost, no frills type of company.

You can still message CSA to generate your monthly invoices. Hassle. Some customers will ask CSA for the year worth of invoices at one time for tax purposes.

Re: Monthly Statement

Triguy — Tue, 21 Sep 2021 14:28:26 GMT

You need to request one from a CSA.

Here’s when and how to contact the CSA Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the CSA Team. Click here to get started.
Alternatively, you can send a private message to the CSA by clicking here. You’ll need to be logged in to your Community account for the link to work.

Include the following information :

First name:
Last name:
Street address:
Suite/Apartment (if applicable):
City:
Province:
Postal Code:
Customer phone number
Account #
Email address (if possible):
Requested Month / Period
Amount paid

Re: Monthly Statement

AE_Collector — Tue, 21 Sep 2021 15:15:30 GMT

More detailed “How To” information:

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Request-a-Receipt-for-your-Account-Charges-from-Public-Mobile/td-p/484048

AE_Collector

Re: Monthly Statement

Anonymous — Tue, 21 Sep 2021 15:53:08 GMT

@Barb_B

you can go sign in to Self-Serve, to review your account,

and go to Payment

To view your Transaction History, select a date range within the last 180 days (approx. 6 months) and click Search...

and if you need a invoices you have to Contact Customer Support Agent by CS_Agent ,