topic Re: Data Not working in Get Support

Data Not working

Anvi2000 — Thu, 06 Jan 2022 08:25:12 GMT

Hello, I activated my account plan for $25 with autopay which should ensure I get 1 gb of data a month. Thus far data services have not worked at all on my phone please help me figure out if they work? If not I think I'm switching to public mobile will be short-lived since I have no internet.

Re: Data Not working

Anonymous — Mon, 06 Sep 2021 16:57:47 GMT

@Anvi2000

do one thing Make sure your phone is off before removing your SIM card,

and take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

Re: Data Not working

hairbag1 — Mon, 06 Sep 2021 17:00:59 GMT

@Anvi2000 wrote:
Hello, I activated my account plan for $25 with autopay which should ensure I get 1 gb of data a month. Thus far data services have not worked at all on my phone please help me figure out if they work? If not I think I'm switching to public mobile will be short-lived since I have no internet.

What make / model of phone are you using ?

Re: Data Not working

Anvi2000 — Mon, 06 Sep 2021 17:03:07 GMT

One Plus Nord 2

Re: Data Not working

hairbag1 — Mon, 06 Sep 2021 17:09:46 GMT

@Anvi2000...make certain that Data is enabled on your phone.

Does talk / text work as expected ?

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Re: Data Not working

t_p — Mon, 06 Sep 2021 17:08:14 GMT

@Anvi2000 wrote:
Hello, I activated my account plan for $25 with autopay which should ensure I get 1 gb of data a month. Thus far data services have not worked at all on my phone please help me figure out if they work? If not I think I'm switching to public mobile will be short-lived since I have no internet.

Have you checked your self-serve account to see if the data is indeed showing as available ?

Re: Data Not working

Anvi2000 — Mon, 06 Sep 2021 17:12:36 GMT

yep talk text working fine data not working at all

Re: Data Not working

softech — Mon, 06 Sep 2021 17:16:30 GMT

@Anvi2000 OnePlus Nord had some issue with Telus before. Not sure if the same happens with Nord 2

first, try to update your phone with the latest updates

Also check the APN settings.

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Re: Data Not working

Anvi2000 — Mon, 06 Sep 2021 17:21:43 GMT

did all of that the problem is persisting

Re: Data Not working

Anvi2000 — Mon, 06 Sep 2021 17:22:14 GMT

Yes all of the data os still avaialble. its showing usage as 0

Re: Data Not working

softech — Mon, 06 Sep 2021 17:27:09 GMT

I believe it is more an issue on the device level. Umidigi has all kind of interesting issues with APN or so.

try to setup an accord and open a ticket at Umidigi Community:

https://community.umidigi.com/

Re: Data Not working

Anonymous — Mon, 06 Sep 2021 17:31:04 GMT

@Anvi2000 : Instead of the ip addres try

mmscproxy.mobility.ca

Instead of 80 try 8799

Instead of 4D4F try just 4D

Edit: be sure to make it your active APN and then flip in/out of airplane mode.

Re: Data Not working

Triguy — Mon, 06 Sep 2021 18:38:27 GMT

Alternative fix:

A user who had this issue sent us this claiming it solved the problem of the missing ‘+’ icon.

Since this is a user-submitted fix and not something directly from OnePlus, it’s important to mention that you should proceed with caution.

Open Settings > Wi-Fi & Network > SIM & Network

Pop open your SIM card tray and leave it open

Stay on the SIM & Network settings page

Pop your SIM back in the phone and tap on ‘Select Access point Names’ as quickly as you can

Now the ‘+’ icon should be visible and you can tap on it

Now that you’ve begun the process of adding an APN you need to fill out the page with the following information:

Name: TELUS

APN: sp.telus.com

MMSC: HTTP://aliasredirect.net/proxy/mmsc

MMS Proxy: 74.49.0.18

MMS Port: 80

MCC: 302

MNC: 220

APN type: default,mms,supl

APN Protocol: IPv4/IPv6

MVNO type: GID MVNO:54

Finally, tap on the three dots in the top left, and hit save. This should solve the problem.

Re: Data Not working

esjliv — Mon, 06 Sep 2021 18:41:04 GMT

@Anvi2000

Perform a RESET of your phone's NETWORK SETTINGS.

If the Data Line shows up on your self serve account, can you try your SIM into another compatible phone just to make sure it is a phone issue itself?

Re: Data Not working

Anvi2000 — Mon, 06 Sep 2021 18:58:01 GMT

Thank you this seemed to work!