topic Re: REACTIVATE MY PLAN in Get Support

REACTIVATE MY PLAN

oluchiagwanihu1 — Thu, 06 Jan 2022 08:24:58 GMT

Please I tried reactivation my plan but I keep seeing plan expired but I've paid. Please who should I contact concerning this

Re: REACTIVATE MY PLAN

darlicious — Mon, 20 Sep 2021 10:51:32 GMT

@oluchiagwanihu1

Is your renewal today? Do you still have services? If so this is normal to see "expired" on your account. Check your transaction history. What is listed under today's date?

Re: REACTIVATE MY PLAN

t_p — Mon, 20 Sep 2021 10:57:54 GMT

@oluchiagwanihu1 wrote:
Please I tried reactivation my plan but I keep seeing plan expired but I've paid. Please who should I contact concerning this

Call 611 on your phone to see what message you get.

If it says Plan Active and all your service is working, there is nothing to worry about.

It's normal that the self serve account displays "expired" until the funds are debited (could be up until ~6am eastern).

Eventually everything will return to normal.

Re: REACTIVATE MY PLAN

oluchiagwanihu1 — Mon, 20 Sep 2021 11:05:38 GMT

My renewal is today and I still have services but I'm still seeing expired. Will this be a problem

Re: REACTIVATE MY PLAN

oluchiagwanihu1 — Mon, 20 Sep 2021 11:06:58 GMT

I called 611 but it said my account has been suspended but I can make calls and use my data

Re: REACTIVATE MY PLAN

t_p — Mon, 20 Sep 2021 11:12:31 GMT

@oluchiagwanihu1 wrote:
My renewal is today and I still have services but I'm still seeing expired. Will this be a problem

Have you read my above post?

If you still have service, just give the system a few hours to fix itself.

If you're still worried, login to your account and check the Payment History to see if the funds have been debited properly.

Re: REACTIVATE MY PLAN

darlicious — Mon, 20 Sep 2021 11:09:22 GMT

@oluchiagwanihu1

It shouldn't be if you have autopay or you had enough funds in your account to cover your plan amount. It sounds like renewals are running late.

If you were late paying for your plan then you might have to force the system to take your payment but it is likely just a late renewal which happens quite often.

Re: REACTIVATE MY PLAN

oluchiagwanihu1 — Mon, 20 Sep 2021 11:10:42 GMT

I checke

Re: REACTIVATE MY PLAN

darlicious — Mon, 20 Sep 2021 11:10:45 GMT

@oluchiagwanihu1

Oh....that might be different. Did you just add funds in the last couple of hours?

Re: REACTIVATE MY PLAN

oluchiagwanihu1 — Mon, 20 Sep 2021 11:12:28 GMT

I don't renew late so I'm surprised as to how it's taking this long

Re: REACTIVATE MY PLAN

oluchiagwanihu1 — Mon, 20 Sep 2021 11:13:01 GMT

Yes I did

Re: REACTIVATE MY PLAN

oluchiagwanihu1 — Mon, 20 Sep 2021 11:14:49 GMT

I checked my payment history and September 20th is what I see with payments I've made

Re: REACTIVATE MY PLAN

darlicious — Mon, 20 Sep 2021 11:15:59 GMT

@oluchiagwanihu1

Ok then first check your transaction history. Do you see the $10 30 day plan chargevand either the $5/100minutes or whatever your data amount is? ie. $15/1GB?

Re: REACTIVATE MY PLAN

darlicious — Mon, 20 Sep 2021 11:16:57 GMT

@oluchiagwanihu1

Ok and you see your payment sitting in your balance as available funds?

Re: REACTIVATE MY PLAN

oluchiagwanihu1 — Mon, 20 Sep 2021 11:17:42 GMT

Yes

Re: REACTIVATE MY PLAN

darlicious — Mon, 20 Sep 2021 11:20:02 GMT

@oluchiagwanihu1

Then go to the plans or usage page and click on lost/stolen. Suspend your service. Log out/in. Go back to lost/stolen and resume your service. Then check your transaction history for your 30 day plan/$10 and 100 minute or data charge. If you see them then you have reactivated successfully.

Re: REACTIVATE MY PLAN

oluchiagwanihu1 — Mon, 20 Sep 2021 11:21:11 GMT

When I check the transaction history, I see payments I've made as well as add on

Re: REACTIVATE MY PLAN

barndoor — Mon, 20 Sep 2021 11:41:38 GMT

@darlicious wrote:
@oluchiagwanihu1
Is your renewal today? Do you still have services? If so this is normal to see "expired" on your account.

It's normal for here it seems ... no one else seems to . I was with a company that was even further down the prepaid food chain than PM .. and in 4 years with them their payment was just a few seconds. the notice came out within minutes ... account balances with vouchers were with in seconds ... why ,when this is part of a company with deeper pockets is this such a gobbledigook ? Is there a way they make money from this that I can't see or are they just to lazy to bring it up to a more normal standard ?

Re: REACTIVATE MY PLAN

darlicious — Mon, 20 Sep 2021 11:56:10 GMT

@oluchiagwanihu1

You need to see something along the lines below in your transaction history to know you have reactivated your plan. To do so follow my earlier instructions.

Re: REACTIVATE MY PLAN

t_p — Mon, 20 Sep 2021 12:24:32 GMT

@barndoor wrote:
@darlicious wrote:
@oluchiagwanihu1
Is your renewal today? Do you still have services? If so this is normal to see "expired" on your account.
It's normal for here it seems ... no one else seems to . I was with a company that was even further down the prepaid food chain than PM .. and in 4 years with them their payment was just a few seconds. the notice came out within minutes ... account balances with vouchers were with in seconds ... why ,when this is part of a company with deeper pockets is this such a gobbledigook ? Is there a way they make money from this that I can't see or are they just to lazy to bring it up to a more normal standard ?

I was also taken aback when I first joined PM, with all the idiosyncrasies we have to put up with. Doesn't seem to bother the head honchos though. 🙄