topic Re: Payment in Get Support

Payment

Chrisamackinnon — Thu, 06 Jan 2022 08:24:45 GMT

My payments went through but I am still getting a message saying "Public Mobile here. Your plan did not renew because we did not receive your payment...." see my proof attached

Edit by Dunkman: removed personal information

Re: Payment

Anonymous — Sun, 19 Sep 2021 16:43:14 GMT

@Chrisamackinnon

go sign in to Self-Serve, to review your account,

1. Click on Payment

2. Make a Payment

3. one Time Payment

4. you will see your Amount Due:$ !

5. Payment Type: selected other ( Enter the desired payment amount )

6. how much you see at Amount Due:$ ! you will do manually enter Amount: $ ! + $1 extra

7. Tax: will collect automatically,

8. Click ‘Submit’,

9. after payment gone through, you have to do Rebooting your phone

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

10. and how much you pay the extra is will going to your account Available funds:$ ! has the amount left,

and for next bill cycle the will take it from there automatically,

and for the another extra charges you have to Contact Customer Support Agent by CS_Agent , Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck....

Re: Payment

Dunkman — Sun, 19 Sep 2021 16:41:34 GMT

@Chrisamackinnon

It looks like that your payment went through. Is your account status active or suspended? Is your phone working?

Might be a glitch in the system for that particular warning.

Re: Payment

popping — Sun, 19 Sep 2021 16:41:46 GMT

@Chrisamackinnon

Your account status is active. If your phone is working, ignore the payment message.

PM service is prepaid. If you don't pay, your phone will not work. Your phone is working = you paid your plan fee.

Re: Payment

Anonymous — Sun, 19 Sep 2021 16:43:29 GMT

@Chrisamackinnon : I can't make out the middle one but I can see that everything appears to have renewed. Are your services working?

You should set up a pre-paid "credit" card gift card for autopay and keep paying the way you are. That would add another 2 bucks to your already nice $10 of rewards.

Re: Payment

hTideGnow — Sun, 19 Sep 2021 16:48:25 GMT

@Chrisamackinnon is your phone service working now? Your screenshot shows that your account is in good status, payment due next month. And you have extra fund there already.

In case your phone still not working, just reboot. But if it works, ignore the text. either it is sent by mistake or PM sent the SMS late due to some system issue