topic Re: Data add in Get Support

Data add

Brancs — Thu, 06 Jan 2022 08:24:38 GMT

Add data, showed as an add on but not activated

Re: Data add

Dunkman — Sun, 05 Sep 2021 13:59:51 GMT

Did data work before? If you see the data add on in your self service account, under Data and Add on section, it should be working. Maybe try rebooting your phone.

Just a reminder: purchasing an add on is a two step process. Need to load funds first and then purchase add on.

Edit: here is the help article on purchasing add on

https://www.publicmobile.ca/en/on/get-help/articles/purchase-add-ons-through-self-serve

Re: Data add-on

Brancs — Sun, 05 Sep 2021 13:55:23 GMT

We tried can’t get data add on to become active. Very frustrating for a senior with limited technical skills.

Re: Data add

Anonymous — Sun, 05 Sep 2021 14:04:28 GMT

@Brancs : Hopefully your other post in an older thread will get moved over. The important question above is...did your data work before you bought the add-on?

Re: Data add

softech — Sun, 05 Sep 2021 14:26:58 GMT

@Brancs you tried rebooted the phone?

are you on Android? Android has a Data Limit lock on the device itself. Not sure if you have setup that up, please check.

Re: Data add-on

t_p — Sun, 05 Sep 2021 14:30:54 GMT

@Brancs wrote:
We tried can’t get data add on to become active. Very frustrating for a senior with limited technical skills.

Make sure Data is turned on on your phone

Do a Reset Network settings.

If still not working, try the SIM card in another phone if possible.

Re: Data add

Anonymous — Sun, 05 Sep 2021 17:10:25 GMT

@Brancs

do one thing Make sure your phone is off before removing your SIM card,

and take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here link to get started.

or you can send a private message to Customer Service by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck